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HP Officejet 8014e
Microsoft Windows 10 (64-bit)

Hi all.
During setup of my printer, an HP Officejet 8014e, I regrettable and without actually  reading the disclaimer I accepted the HP+, and instant Ink.  
I have never used any of the services, or Ink. But now I have found, that by accepting HP+, I can ONLY use HP original Ink cartridges. 
I regret so terrible that I did not investigate further, what HP+ was. 
My question, is there a way to get out of the HP+ "program", so as I can use "compatible"  Ink cartridges, not from HP ?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I have been informed from HP, that in printer registered as HP+, its impossible to revert this decision.
This is very disappointing, and to me it feels like entrapment of customers into only using original ink cartridges.

At first I was simply informed that this was the way it is.
But as I found the following statement on HP's homepage :

"There’s no added cost to sign up for HP+. You just need to own a supported HP printer and use genuine HP ink or toner. Plus, if you decide you aren’t delighted with HP+, you can change, pause, or cancel it at any time at no cost."

Pursuing this statement, HP was willing to supply me with a new printer.
When this is received, I will under NO circumstance register it, and in the future keep a LONG way from HP+.

All of this being said, I prefer using genuine HP ink cartridges. But sometimes, when on a low budget month, I will have to buy the compatible ones, and I this its very unprofessional business from HP, trying to force consumer into using original  ink ALL the time, not having the possibility of printing with other products.
I will close this Post, but how that someone will find my story useful, and not register as HP+ if copy compatible Ink are to be used with there printers.
I would also hope HP, would remove this "LOCK" in the future, and rely on costumers to buy the HP quality, instead of forcing consumers into using there products.

View solution in original post

5 REPLIES 5
HP Recommended

@netnissen

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

HP Recommended

I have been informed from HP, that in printer registered as HP+, its impossible to revert this decision.
This is very disappointing, and to me it feels like entrapment of customers into only using original ink cartridges.

At first I was simply informed that this was the way it is.
But as I found the following statement on HP's homepage :

"There’s no added cost to sign up for HP+. You just need to own a supported HP printer and use genuine HP ink or toner. Plus, if you decide you aren’t delighted with HP+, you can change, pause, or cancel it at any time at no cost."

Pursuing this statement, HP was willing to supply me with a new printer.
When this is received, I will under NO circumstance register it, and in the future keep a LONG way from HP+.

All of this being said, I prefer using genuine HP ink cartridges. But sometimes, when on a low budget month, I will have to buy the compatible ones, and I this its very unprofessional business from HP, trying to force consumer into using original  ink ALL the time, not having the possibility of printing with other products.
I will close this Post, but how that someone will find my story useful, and not register as HP+ if copy compatible Ink are to be used with there printers.
I would also hope HP, would remove this "LOCK" in the future, and rely on costumers to buy the HP quality, instead of forcing consumers into using there products.

HP Recommended

An E series product requires HP  + to even function. It is labelled right on the box and if you had not accepted you would not be able to use the printer. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Hej Repairatrooper.
Now I just checked my own box of my e printer.
It states intended, not required.
In my book intended is still an option. So I if printer will not work at all, without having HP+ accepted, again this shows me that HP is performing entrapment.
I guess its Canon for me next time !!!

HP Recommended

Sorry for the misinformation in my previous post, HP+ is optional and I would agree that it is somewhat restrictive that there is no method to correct a wrong choice made during setup.  That said, the E model numbers are restricted to using HP OEM or refilled HP cartridges, either way the cartridge must contain un-modified OEM circuitry.

 

This printer is intended to work only with cartridges that have new or reused HP electronic circuitry, and it uses dynamic security measures to block cartridges using modified or non-HP circuitry. Periodic firmware updates will maintain the effectiveness of these measures and block cartridges that previously worked. Reused HP electronic circuitry enables the use of reused, remanufactured, and refilled cartridges. More at: http://www.hp.com/learn/ds

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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