Don't want to use the Smart App.

[tech1960]

A few years ago, I suggested to my customers to update printers and move to HP from Kyocera printers.  This way they can have a personal printer in each office.  My problem is every time there is a update to the computer OS the printer stops working and then you have to relogin to the app, when no one remembers the password.   I've tried to get the Basic HP Scan to install but it keeps defaulting to HP Smart.  This has become a real nightmare for me as the IT guy just trying to help out.  My other customers using Brother or Cannon does not have this issue.   Only 3 of my customers with HP printers.  I'm about to pull the plug on HP for this reason.  Can anyone tell me how to keep this from happening?  

Thanks in Advance.

Frustrated IT Tech

[Dragon-Fur]

@tech1960 

Welcome to the HP User Community.

Use of the HP Smart application in Windows is optional.

As to the password, do what everyone does and no one recommends:  write it down.

Still not recommended, of course - the official advice:  "Keep passwords private and safe."

Use of the HP Smart application is not mandatory.

You can either keep HP Smart on the system(s) or uninstall the app in Settings > Apps > Apps and Features

What to do?

If you have not done so, install the Full Feature Software / full driver printer software.

The full driver software works with programs and various software to support printing and scanning (using HP Scan).  The full driver provides full access to Printing Preferences / Shortcuts.

Note:  If you do decide to keep the HP Smart app, the application can benefit from also having the full driver installed.  Having the full driver installed won't help people with remembering passwords - the app operation might be a bit smoother.

Printer Software - How-to Video:

HP OfficeJet 9010 | 9015 | 9018 | 9019 : Download & Install HP Full featured software 

References / Resources

Method - Use the Easy Start Software to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start Software wrapper to find, install, and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Open Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start Software to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software” / "Basic" software
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Optional Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the Smart application).  If necessary, select the "Basic" Software.
3. Skip / Ignore suggestion(s) that you add anything you do not want / need at the moment.  For example, you do not (at the time of installation) need an HP Account and you do not need or want to sign up for Instant Ink just because you are loading the printer software.
4. Full driver provides access to the printer features on which other applications / software might depend.

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Technology Tips Gallery  From our HP Expert greenturtle

"Technology Tips" Officejet Pro 9015

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HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet Pro 9015e All-in-One Printer 

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