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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Downgrade firmware for HP Color LaserJet MFP M181fw

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02-08-2021 12:42 PM
I have an MFP M281 Color Laser Jet Printer and my MAC, just Updated on ITS Software, can No Longer find the Driver. My MFP can still SCAN, but can no longer Print any jobs. Had this occur about a year ago, then resolved on its own, more or less. Now Stopped. Printed YESTERDAY, and this a.m until around 10:30. Do us Customer really have to "DOWNGRADE" or look for a Previous Version, of the Driver Software. If Updates are Sent Out and Installed, why do they keep Disabling HP Printer and Scanner Devices. This makes no sense whatsoever. Unless this is solved, and quickly, I will NO LONGER PURCHASE ANY HP PRODUCT! !!! Customer Service is now an "Oxymoron" as far as HP is Considered, given my recent experiences. AND I will be "happy" to share my Customer " LACK of Satisfaction " Survey.
02-08-2021 01:06 PM
You have to do the following:
– Find on the web the following .exe file: HP_Color_LaserJet_Pro_M254_dw_Printer_series_20200612.exe (if you dont find it send me a mail and I can send it to you)
– Remove the cartidges from the printer
– In the printer setup menu, find the service menu and surf inside to set ON to downgrade, and to receive updates.
– Be sure that the printer is connected to the same network that your computer
– Run the .exe
– Reboot the printer
– Check on the printer service menu the firmware version, should say 20200612
– On the printer service menu, turn OFF all the update options
– Install the non-HP cartidges and you should be all set.
Rferreira2006@gmail.com
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