Driver HP Photosmart C3100 (C3190) Win10 64bit

[Mario_C1]

Dear All, I need driver for my old printer HP Photosmart C3100 (C3190) to be installed on my new laptop (Win 10). I've already tried with the official HP web site at this link https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-c3100-all-in-one-printer-series/11465... but I can't find any software available for the download. I kindly ask your help for this issue. Thanks a lot. Best regards

[Anand_Andy]

Hi @Mario_C1,

Welcome to the HP Support Community

I understand you would like to get drivers for HP Photosmart C3190 All-In-One Printer to work with Windows 10. Not to worry I will help you to get a resolution to resolve the issue.

As the printer is an obsolete model and the operating system is new the drivers are not available. However, you may add the printer using Windows Built-in Solution and use the printer.

Please refer to the steps mentioned in this document to resolve the issue.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mario_C1]

Dear Anand, 

thanks a lot for your previous reply, it was very usefull!!!!!

At the moment I'm able to use the mentioned device (HP Photosmart c3100) as printer but unfortunately I can't use it as scanner. I tried several solutions found on Internet like "HP scan and capture" but in this case the software wasn't able to find the scanner even though the device was connected to the PC via USB cable.

I kindly ask your help to solve this issue.

Thanks again

Have a good day

Kind regards

Mario

[Anand_Andy]

@Mario_C1

Thank you for your response, please try using Microsoft Windows Fax and Scan application or the Microsoft Scan application.

Install the Windows Scan app

To install the Windows Scan app, use these steps:

1. Open web browser.
2. Use Microsoft Store to get the Windows Scan app
3. Click the Get button.

1. Click the Open button.
2. Click the Install button.

• Once you complete the steps, the app will install, and you can proceed to convert documents from physical to digital.

Scan documents

To scan physical documents to PDF, JPEG, or another file format, use these steps:

1. Open Start.
2. Search for Windows Scan and click the top result to open the app.
3. Use the "Scanner" drop-down menu to select the scanning device. A quick tip: Before proceeding with the scan, make sure the scanner is powered on and connected to the computer via USB or network, depending on how you configured the device.
4. Use the "Source" drop-down menu to select the location of the document you are trying to scan:
   • Flatbed: This option will apply to most users who have a standalone scanner or multi-function printer with scanning functionality.
   • Auto-configured: This option doesn't include additional settings, and it'll scan the document as-is and save the output into a file.

1. Use the "File type" drop-down to select the file format to save the document scan. Options available include:
   • JPEG.
   • PNG.
   • TIFF.
   • Bitmap.
   • OpenXPS.
   • XPS.
   • PDF.
2. (Optional) Click the Show more option.
3. Use the "Color mode" drop-down menu to select whether you want the scan. Options available include:
   • Color.
   • Grayscale.
   • Black and white.

1. Use the "Resolution (DPI)" drop-down menu to select the Dots Per Inch setting. The higher the DPI, the higher the resolution. (Usually, 300 DPI is suitable for most scenarios.)
2. Click the Scans file to option.
3. Select the destination folder.
4. Click the Select Folder button.
5. Click the Preview button.

1. Use the pins to crop the document (as needed).
2. Click the Scan button.

1. Click the View button.

Once you complete the steps, the scanner will scan the document, and the app will save a digital copy in the Scans folder inside the Pictures profile folder unless you selected a different location.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mario_C1]

Dear Andy, thanks a lot for your reply but unfortunately I wasn't able to sort it out. 

I installed "Microsoft Scan" as per your indications and I made sure the device (combo printer-scan) was connected. Despite this, it looks like the device is seen by the pc as printer only and not as scanner. In fact I'm able to print a normal document but I'm not able to follow your instructions about "Microsoft Scan" because I cant see any scanner. Please see attached picture about the "Microsoft Scan" app first window.

Thanks a lot in advance for your support.

Best regards

Mario

[ferRX]

Hi @Mario_C1 

Try the driver download from the next link, cerca trova

• >> Photosmart C3100 – driver software – Windows

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, Buon Pomeriggio

ferRX.