Driver Unavailable for Officejet 6962

[KW241]

Running into an issue where i can't install the print driver for the officejet 6962.  Printer is on a wireless network fine.  I can see it with HP Smart.  I can ping it.  Console shows it online.  I just can't print to it.  I have installed and re-installed the SW multiple times.  Power cycled everything multiple times.  This printer has been working fine.  I think a Windows 10 update caused issues with the print driver. 

In the windows 10 settings dialog box for adding printers I see the printer HPBF604A (HP OfficeJet 6960), and underneath it says "Driver is unavailable".  

Anybody else seeing this?

thanks.

[Jay_G24]

Hi @KW241,

I'd like to help!

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[KW241]

Your solution did not work.  Tried it a bunch of times.  Same deal as what I described initially.  

[sandytechy20]

@KW241

This might require remote access of your computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.