Running into an issue where i can't install the print driver for the officejet 6962. Printer is on a wireless network fine. I can see it with HP Smart. I can ping it. Console shows it online. I just can't print to it. I have installed and re-installed the SW multiple times. Power cycled everything multiple times. This printer has been working fine. I think a Windows 10 update caused issues with the print driver.
In the windows 10 settings dialog box for adding printers I see the printer HPBF604A (HP OfficeJet 6960), and underneath it says "Driver is unavailable".
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".