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‎01-08-2021 05:11 PM - edited ‎01-08-2021 05:19 PM

HP Recommended
Product: HP Office Jet 6500-709a
Operating System: Other

I have a Mac Air M-1, OS 11 Big Sur.  I was using a Mac Air intel 2020 running Catalina. The new Mac Air M-1 is only running Big Sur and cannot run Catalina.

 

But my printer worked fine on my Mac Air 2020 running Catalina, but I traded up to the M-1 w/ Big Sur.

 

I know my HP Office Jet 6500-709a  is out of warranty, & no drivers are offered for Mac OS11. All of the support links will not allow me to talk to a live person. 

 

I talked with Apple support, they said that HP is responsible to provide  Drivers.

 

I can buy ink, why can't I get a driver that works?

Category:
4 people had the same question
2 REPLIES 2

‎01-08-2021 11:17 PM

HP Recommended

Hi,

Try following below version of the HP Easy Start Utility:
https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

As soon as you open HP Easy Start, click the top HP Easy Start menu and select Uninstall HP Software...
Read any warnings that display, and then click Continue. When prompted, type your administrator user name and password and follow the steps on screen.
Click Set Up New Device, and then follow the instructions to reinstall your printer with HP Easy Start and check if that may work.

 

If HP Easy Start cannot complete your printer installation, from the HP Easy Start menu select Preferences.
Click on HP Easy Start.log and the log folder will launch, please reply me back via a Private Message with the log content attached, please clarify if you may not able to access private messaging.

 

Shlomi



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‎01-09-2021 03:47 AM - edited ‎01-09-2021 04:35 AM

HP Recommended

Hi Shlomi, so I don't know how the private message works here. Thank you very much for your time. Well copy & paste didn't work 🙄 

I followed your instructions, and I found the driver in System Preference > Printer & Scanners >added /HP Office Jet 6500 709a>Screen Shot 2021-01-09 at 2.52.44 AM.png

I don't know why it thinks my printer is a laser? When I tried to print a doc, I saw it go into the print que and then disappear. When I look at the printer menu it says "No Computer Connected....

How can I send you the print log?

Thanks you

Steve

Log as text?

 

2021-1-9 1:53:16 GMT -8.0 <Info>: [OSPSetupStageManager] - Arguments: (
    "/var/folders/m1/fc1y_3vn20b1y3l1_v0sq4w40000gp/T/AppTranslocation/46C5BE22-CE5B-4AC9-9718-0174CC6C4E62/d/HP Easy Start.app/Contents/MacOS/HP Easy Start"
)
2021-1-9 1:53:16 GMT -8.0 <Info>: Got the stage info: (null)
2021-1-9 1:54:5 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Wireless browser start is requested
2021-1-9 1:54:5 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Wi-Fi pover is off.
2021-1-9 1:54:5 GMT -8.0 <Warning>: [OSPDeviceDiscoveryManager] - Wireless network change timeout 
2021-1-9 1:54:5 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Starting USB devices browser.
2021-1-9 1:54:5 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Requested Bonjour browsiner start. Network state: Network state: en0: ON en3: OFF en2: OFF en1: OFF en4: OFF
2021-1-9 1:54:5 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Starting Bonjour browser.
2021-1-9 1:54:5 GMT -8.0 <Info>: [OSPPrintServicesBrowser] - start browsing
2021-1-9 1:54:6 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Wi-Fi pover is on.
2021-1-9 1:54:6 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Starting wireless networks browser.
2021-1-9 1:54:11 GMT -8.0 <Warning>: [OSPDeviceDiscoveryManager] - Wireless network change timeout 
2021-1-9 1:54:22 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Stopping wireless networks browser.
2021-1-9 1:54:22 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Stopping USB devices browser.
2021-1-9 1:54:22 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Stoping Bonjour browser.
2021-1-9 1:54:22 GMT -8.0 <Info>: [OSPPrintServicesBrowser] - stop browsing
2021-1-9 1:56:48 GMT -8.0 <Info>: [OSPSetupStageManager] - Arguments: (
    "/var/folders/m1/fc1y_3vn20b1y3l1_v0sq4w40000gp/T/AppTranslocation/46C5BE22-CE5B-4AC9-9718-0174CC6C4E62/d/HP Easy Start.app/Contents/MacOS/HP Easy Start"
)
2021-1-9 1:56:48 GMT -8.0 <Info>: Got the stage info: (null)
2021-1-9 1:58:53 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Wireless browser start is requested
2021-1-9 1:58:53 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Wi-Fi pover is off.
2021-1-9 1:58:53 GMT -8.0 <Warning>: [OSPDeviceDiscoveryManager] - Wireless network change timeout 
2021-1-9 1:58:53 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Starting USB devices browser.
2021-1-9 1:58:53 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Requested Bonjour browsiner start. Network state: Network state: en0: ON en3: OFF en2: OFF en1: OFF en4: OFF
2021-1-9 1:58:53 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Starting Bonjour browser.
2021-1-9 1:58:53 GMT -8.0 <Info>: [OSPPrintServicesBrowser] - start browsing
2021-1-9 1:58:53 GMT -8.0 <Error>: [LKUSBDeviceInfo] Unable to retrieve device request {err=-536854449}
2021-1-9 1:58:53 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Wi-Fi pover is on.
2021-1-9 1:58:53 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Starting wireless networks browser.
2021-1-9 1:58:53 GMT -8.0 <Info>: [OSPUSBPrinter] - Has dedicated LEDM: 0, Has dedicated print: 1, ESCL: (null), prefer IPPUSB: 1
2021-1-9 1:58:59 GMT -8.0 <Warning>: [OSPDeviceDiscoveryManager] - Wireless network change timeout 
2021-1-9 1:59:1 GMT -8.0 <Warning>: [OSPDeviceDiscoveryManager] - Wireless network change timeout 
2021-1-9 1:59:9 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Stopping wireless networks browser.
2021-1-9 1:59:9 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Stopping USB devices browser.
2021-1-9 1:59:9 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Stoping Bonjour browser.
2021-1-9 1:59:9 GMT -8.0 <Info>: [OSPPrintServicesBrowser] - stop browsing
2021-1-9 1:59:9 GMT -8.0 <Info>: [LKLEDMSession] - start printer resolving
2021-1-9 1:59:9 GMT -8.0 <Error>: [LKUSBDeviceInfo] Unable to retrieve device request {err=-536854449}
2021-1-9 1:59:10 GMT -8.0 <Info>: [OWSLEDMSessionResolveTask] - Resolving device URL(s)
2021-1-9 1:59:10 GMT -8.0 <Info>: [LKLEDMSession] - start printer resolving
2021-1-9 1:59:10 GMT -8.0 <Error>: [LKUSBDeviceInfo] Unable to retrieve device request {err=-536854449}
2021-1-9 1:59:10 GMT -8.0 <Error>: [LKPrinterResolvingOperation] - Printer resolving failed (Device Inaccessible)
2021-1-9 1:59:10 GMT -8.0 <Warning>: [OWSLEDMSession] - LEDM is not supported
2021-1-9 1:59:10 GMT -8.0 <Info>: [OWSDeviceSetupSession] - LEDM is not supported
2021-1-9 1:59:10 GMT -8.0 <Info>: [OWSDeviceSetupSession] - Resolving OWS Setup task
2021-1-9 1:59:10 GMT -8.0 <Info>: [OWSDeviceInfoFetchingTask] - Working without LEDM
2021-1-9 1:59:10 GMT -8.0 <Info>: [OWSDeviceInfoFetchingTask] - Got the device info
2021-1-9 1:59:10 GMT -8.0 <Info>: [OWSInstallationSessionInitiationTask] - Creating session
2021-1-9 1:59:10 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 1:59:10 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 1:59:10 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 1:59:10 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 1:59:10 GMT -8.0 <Info>: [OWSActionLoopTask] - Got action to execute: SetupDeviceSoftware (https://oss.hpconnected.com/oss/installs/82ea40dc68f5d0e00108b18a0058abdf/f15c9d1856ce4d3e82ccfb7bdc...)
2021-1-9 1:59:10 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 1:59:11 GMT -8.0 <Info>: [OSPSWLSComponentsLoadingOperation] - Server request status: 200, request: https://h20614.www2.hp.com/ediags/solutions/software/v3?lc=en&cc=us&client=hp-quick-start&ModelName=..., time zone: PST
2021-1-9 1:59:11 GMT -8.0 <Error>: [OSPSWLSComponentsLoadingOperation] - Cannot parse response with status:200, error Error Domain=com.hp.software_installation Code=8 "(null)", request: https://h20614.www2.hp.com/ediags/solutions/software/v3?lc=en&cc=us&client=hp-quick-start&ModelName=..., time zone: PST,data [{"PID":null,"ProductNumber":null,"FriendlyName":"HP Officejet 6500 E709a","Type":"NOT SUPPORTED"}]
2021-1-9 1:59:11 GMT -8.0 <Info>: [OWSActionPerformingTask] - Did execute command SetupDeviceSoftware
2021-1-9 1:59:11 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 204, time zone: PST
2021-1-9 1:59:11 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 1:59:11 GMT -8.0 <Info>: [OWSActionLoopTask] - Got action to execute: LaunchWebBrowser (https://oss.hpconnected.com/oss/installs/82ea40dc68f5d0e00108b18a0058abdf/f15c9d1856ce4d3e82ccfb7bdc...)
2021-1-9 1:59:11 GMT -8.0 <Info>: [OWSActionPerformingTask] - Did execute command LaunchWebBrowser
2021-1-9 1:59:11 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 204, time zone: PST
2021-1-9 1:59:11 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 2:7:21 GMT -8.0 <Info>: [OSPSetupStageManager] - Arguments: (
    "/var/folders/m1/fc1y_3vn20b1y3l1_v0sq4w40000gp/T/AppTranslocation/46C5BE22-CE5B-4AC9-9718-0174CC6C4E62/d/HP Easy Start.app/Contents/MacOS/HP Easy Start"
)
2021-1-9 2:7:21 GMT -8.0 <Info>: Got the stage info: (null)
2021-1-9 2:8:25 GMT -8.0 <Info>: [OSPSetupStageManager] - Arguments: (
    "/var/folders/m1/fc1y_3vn20b1y3l1_v0sq4w40000gp/T/AppTranslocation/46C5BE22-CE5B-4AC9-9718-0174CC6C4E62/d/HP Easy Start.app/Contents/MacOS/HP Easy Start"
)
2021-1-9 2:8:25 GMT -8.0 <Info>: Got the stage info: (null)
2021-1-9 2:8:58 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Wireless browser start is requested
2021-1-9 2:8:58 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Wi-Fi pover is off.
2021-1-9 2:8:58 GMT -8.0 <Warning>: [OSPDeviceDiscoveryManager] - Wireless network change timeout 
2021-1-9 2:8:58 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Starting USB devices browser.
2021-1-9 2:8:58 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Requested Bonjour browsiner start. Network state: Network state: en0: ON en3: OFF en2: OFF en1: OFF en4: OFF
2021-1-9 2:8:58 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Starting Bonjour browser.
2021-1-9 2:8:58 GMT -8.0 <Info>: [OSPPrintServicesBrowser] - start browsing
2021-1-9 2:8:58 GMT -8.0 <Error>: [LKUSBDeviceInfo] Unable to retrieve device request {err=-536854449}
2021-1-9 2:8:58 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Wi-Fi pover is on.
2021-1-9 2:8:58 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Starting wireless networks browser.
2021-1-9 2:8:58 GMT -8.0 <Info>: [OSPUSBPrinter] - Has dedicated LEDM: 0, Has dedicated print: 1, ESCL: (null), prefer IPPUSB: 1
2021-1-9 2:8:58 GMT -8.0 <Info>: [OSPUSBPrinter] - Queue is matched by serial
2021-1-9 2:9:0 GMT -8.0 <Warning>: [OSPDeviceDiscoveryManager] - Wireless network change timeout 
2021-1-9 2:9:4 GMT -8.0 <Warning>: [OSPDeviceDiscoveryManager] - Wireless network change timeout 
2021-1-9 2:9:8 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Stopping wireless networks browser.
2021-1-9 2:9:8 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Stopping USB devices browser.
2021-1-9 2:9:8 GMT -8.0 <Info>: [OSPDeviceDiscoveryManager] - Stoping Bonjour browser.
2021-1-9 2:9:8 GMT -8.0 <Info>: [OSPPrintServicesBrowser] - stop browsing
2021-1-9 2:9:9 GMT -8.0 <Info>: [LKLEDMSession] - start printer resolving
2021-1-9 2:9:9 GMT -8.0 <Error>: [LKUSBDeviceInfo] Unable to retrieve device request {err=-536854449}
2021-1-9 2:9:9 GMT -8.0 <Info>: [OWSLEDMSessionResolveTask] - Resolving device URL(s)
2021-1-9 2:9:9 GMT -8.0 <Info>: [LKLEDMSession] - start printer resolving
2021-1-9 2:9:9 GMT -8.0 <Error>: [LKUSBDeviceInfo] Unable to retrieve device request {err=-536854449}
2021-1-9 2:9:9 GMT -8.0 <Error>: [LKPrinterResolvingOperation] - Printer resolving failed (Device Inaccessible)
2021-1-9 2:9:9 GMT -8.0 <Warning>: [OWSLEDMSession] - LEDM is not supported
2021-1-9 2:9:9 GMT -8.0 <Info>: [OWSDeviceSetupSession] - LEDM is not supported
2021-1-9 2:9:9 GMT -8.0 <Info>: [OWSDeviceSetupSession] - Resolving OWS Setup task
2021-1-9 2:9:9 GMT -8.0 <Info>: [OWSDeviceInfoFetchingTask] - Working without LEDM
2021-1-9 2:9:9 GMT -8.0 <Info>: [OWSDeviceInfoFetchingTask] - Got the device info
2021-1-9 2:9:9 GMT -8.0 <Info>: [OWSInstallationSessionInitiationTask] - Creating session
2021-1-9 2:9:9 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 2:9:9 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 2:9:9 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 2:9:10 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 2:9:10 GMT -8.0 <Info>: [OWSActionLoopTask] - Got action to execute: SetupDeviceSoftware (https://oss.hpconnected.com/oss/installs/d01995f309700f568aac6497dc6147f2/ce97c2f3ea684893abda2e98d0...)
2021-1-9 2:9:10 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 2:9:10 GMT -8.0 <Info>: [OSPSWLSComponentsLoadingOperation] - Server request status: 200, request: https://h20614.www2.hp.com/ediags/solutions/software/v3?lc=en&cc=us&client=hp-quick-start&ModelName=..., time zone: PST
2021-1-9 2:9:10 GMT -8.0 <Error>: [OSPSWLSComponentsLoadingOperation] - Cannot parse response with status:200, error Error Domain=com.hp.software_installation Code=8 "(null)", request: https://h20614.www2.hp.com/ediags/solutions/software/v3?lc=en&cc=us&client=hp-quick-start&ModelName=..., time zone: PST,data [{"PID":null,"ProductNumber":null,"FriendlyName":"HP Officejet 6500 E709a","Type":"NOT SUPPORTED"}]
2021-1-9 2:9:10 GMT -8.0 <Info>: [OWSActionPerformingTask] - Did execute command SetupDeviceSoftware
2021-1-9 2:9:10 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 204, time zone: PST
2021-1-9 2:9:10 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 2:9:10 GMT -8.0 <Info>: [OWSActionLoopTask] - Got action to execute: LaunchWebBrowser (https://oss.hpconnected.com/oss/installs/d01995f309700f568aac6497dc6147f2/ce97c2f3ea684893abda2e98d0...)
2021-1-9 2:9:10 GMT -8.0 <Info>: [OWSActionPerformingTask] - Did execute command LaunchWebBrowser
2021-1-9 2:9:10 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 204, time zone: PST
2021-1-9 2:9:10 GMT -8.0 <Info>: [OWSJSONFetchingTask] - Response status: 200, time zone: PST
2021-1-9 2:9:37 GMT -8.0 <Info>: [OSPSWLSComponentsLoadingOperation] - Server request status: 200, request: https://h20614.www2.hp.com/ediags/solutions/software/v3?lc=en&cc=us&client=hp-quick-start&ModelName=..., time zone: PST
2021-1-9 2:9:37 GMT -8.0 <Error>: [OSPSWLSComponentsLoadingOperation] - Cannot parse response with status:200, error Error Domain=com.hp.software_installation Code=8 "(null)", request: https://h20614.www2.hp.com/ediags/solutions/software/v3?lc=en&cc=us&client=hp-quick-start&ModelName=..., time zone: PST,data [{"PID":null,"ProductNumber":null,"FriendlyName":"HP Officejet 6500 E709a","Type":"NOT SUPPORTED"}]
2021-1-9 2:12:17 GMT -8.0 <Info>: [AppSettings] Opening log preferences

 

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