Driver install HP Color Laserjet Pro MFP M177 can't find the printer

[whbcwc]

I recently purchased a new HP Pavillion laptop and to my surprise when I got home to install my printer I can't seem to make it work.  If I manually install the printer driver through Windows, I can tell it the IP address of the printer and it installs and I can print just fine.  The problem comes if I try to use the installation software so I can setup scanning.  It will not detect the printer no matter what I do.  I have tried turning of my firewall and that has not helped.  I have also tried using the HP Print and Scan Doctor software and that has not helped either.  It is not able to detect the printer either.  I have 7 other computers that this has worked fine on in the past. And there are currently 5 computers at my home that have the software installed and are able to scan with no problems.  Is there a way to manually setup the scanner for this printer or am I stuck with trying to get the HP driver software installation to work?  Thank you so much in advance for your help!

[BryanCustomPure]

Sorry this is not a direct answer to your question, but have you tried "Easy Start" yet?
https://support.hp.com/us-en/drivers/selfservice/hp-easy-start/7376041

[whbcwc]

Thank you for the response.  I was not aware of this and therefore have not tried it.  I am downloading it right now to give it a try.  I will let you know the results.

[whbcwc]

So I was able to get "Easy Start" downloaded and gave it a try.  I have the same problem with it.  Still can't find the printer.  So I decided to remove the software from one of my working computers that we really don't use this on and try to reinstall to see what happens.  I have the same problem on this computer.  This makes absolutely no sense.  Why am I able to setup the printer and though Windows and print to is, but not able to install the driver from the installation software?  What could be the problem?

[BryanCustomPure]

I'm not sure.

Did you try the drivers on this page?
https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-mfp-m177-series/5303438/model...

[whbcwc]

That is the exact drivers that I am using to tray and install.  I have even downloaded the file again to see if I have something corrupt in my original download, but that did not help either.  What else may help?  Do you think connecting directly to the printer with a network cable would work if I set the IP addresses manually?  I could try that.  It really makes not sense to me that I can ping the IP, manually install the printer driver through Windows and print to the printer, but this HP installation software will not find the printer.  I am really stumped.

[BryanCustomPure]

Give this one a shot, then; It was updated yesterday.

https://www8.hp.com/us/en/solutions/business-solutions/printingsolutions/upd.html

[whbcwc]

I see that this is a universal printer driver, but I don't see how this may be used to connect to the scanner.  I am able to setup the printer and print to it.  I need to be able to get the scanning features working.  What am I missing here?

[BryanCustomPure]

The scanner relies on the certificate associated with the printer. Give it a shot. If it doesn't work, we'll try something else.

[whbcwc]

Ok, I installed the Universal Driver and it works just fine.  I then opened the HP Scan and Capture app that I use to do my scanning and it still can't find the scanner. Is there something else I need to do in order for it to be able to find the scanner?