Driver unavailable

[Marcie6]

We have tried everything and keep getting the message "Driver Unavailable."

[KrazyToad]

@Marcie6

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJP9010/HPEasyStart-12.1.03-OJP9010_49.7.4556_1_F... and follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Marcie6]

Thank you SO MUCH for your offer to help.  Unfortunately, we followed of your carefully outlined steps but are still getting the error message, "Driver unavailable."  

So frustrating!!!!  Not sure what to do next.   

[KrazyToad]

Try using the Windows Native Driver and check if that helps

First uninstall the printer software from root level once again and then install the Windows Native Driver

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

Link: https://support.hp.com/in-en/document/c01796879

[Marcie6 · Accepted solution]

Thanks again for your offer to help.  Unfortunately, this solution didn't work either; however, we discovered in the interim that it was a problem with a recent update my husband's company's Bitdefender CyberSecurity Software.  They made some tweeks with that and sudden everyone's HP Printers were working again. 

Thanks again for your help,

Marcie    

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you