Duplex printing not working Windows 11

[manol32]

Hi,

I am trying to install my printer in my new laptop that has Windows 11 and duplex printing was not working. I tried to activate it through printer properties>device setting but though I changed it to installed it kept turning off once I exited the settings. I tried removing my device and re-installing the drivers from hp's site but now the option for duplex printing does not even appear now under device settings,

[Dragon-Fur]

@manol32 

Welcome to the HP Community.

The compatibility document does not appear to include this printer:

Windows 11 compatible HP printers

That said...

The Printer Software installation package indicates Windows 11 is supported:

HP DeskJet Ink Advantage 4670 All-in-One Print and Scan Driver and Accessories 

The following might work, though I don't know how the Offline Doctor will respond to the "not listed" issue (if it even notices or checks such a thing)...

First

Uninstall the Full Feature Software from Control Panel > icon view > Programs and Features

Restart the computer and log in..

Next,

Download and run the "Offline" version of the Doctor

==============================================================

Resource – Choose the right doctor for the job

Open Website

HP Print and Scan Doctor for Windows

Click the green Download Now option / box

Wait!

If the problem / issue is one or more of

• Printer is Offline
• Cannot print in Color
• Duplex printing has disappeared
• Installation continues to fail

Try this “Offline” Doctor version:

https://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

After the doctor runs, Restart the computer and log in.

Doctor will finish any necessary setups.

NOTES – The “Offline” doctor

As a result of repairing issues,

Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.

If there are two printers in Devices and Printers,

If one of them does not work,

Try sending your job to the “Copy 1” named printer.

Later

If you want / need to rename the “Copy 1” printer:

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer name > Printer Properties > Tab General >

In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)

Click Apply / OK to save change

NOTE:  The name change may take a bit of time (a few minutes), else Restart the computer and log in.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet Ink Advantage 4675 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[manol32]

Thanks for the quick reply. I tried to run the doctor myself but it displays a data notice with no buttons visible to press accept or reject and after a few seconds it crashes. I also tried running it in compatibility mode but to no avail.

[Dragon-Fur]

@manol32 

OK. I just tested the offline doctor version in Windows 11 - it works as expected.  Obviously, that proves nothing for your situation; the "works for me" result does indicate the software is compatible with the version of the Operating System.  It is odd that it crashes in your session - I do not have an explanation or a fix for your result.

Worse, the unexpected result running the Doctor software MIGHT indicate other oddities.

??

Try / Consider

If not done,

Uninstall the Full Feature Software from Control Panel > icon view > Programs and Features

Restart the computer and log in..

Note:

Your printer software installation package is here:

HP DeskJet Ink Advantage 4670 All-in-One Print and Scan Driver and Accessories 

=========================================================================

Next,

New computers require that Windows Updates is run, sometimes more than one time.

Check for Windows Updates - complete any updates found

If any updates are installed > Restart the computer and log in

Repeat until "No updates are found"

Next,

Check for "lingering" bits of printer software - if found, remove.

Reminder: After all checks > If any changes are made > Restart the computer and log in

Check and Remove Section

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Printer folder/files in C:\ ProgramData

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Back in Services …

Start Print Spooler Service

End Check and Remove Section

After all checks are completed > Restart the computer and log in

======================================================

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Optional - worth a try

Method - Create TCP IP port

** Install – Optional - Port Issues - Create a TCP/IP port **

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

How-to “Create TCP Port” Contributed by  greenturtle:

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Control Panel, from Devices and Printers

Right-Click the printer and Left-Click Printer Properties

Tab Ports

Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions

Type in the correct IP address for the printer

How-to “Create TCP Port” Video Contributed by  greenturtle
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)

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Check the Duplex Option

Duplex feature installed? (Model Dependent)

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printer Properties > tab Device Settings

Beneath Installable Options > Automatic Duplexing Unit > Select / Verify Installed > OK

=======================================================================

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[manol32]

Many thanks for this- it was very thorough. So this helped in that I can now see the option for duplex printing. The problem is that although I activate it, the duplex option still does not appear in printing preferences and when I go back to printer properties it appears as not installed. Also I gave the scan doctor another try and it still crashes.

[Dragon-Fur]

@manol32 

OK.

It's odd that the doctor won't run.

That's a bit concerning and not something I can explain.

Try to work around the anomaly...

==================================================================

The printer wireless supports 2.4GHz

Make sure the printer is connected to the SSID named network that supports the 2.4GHz frequency.

If you are running a Dual Band network, make sure the router is set to NOT allow hopping between frequencies.

==================================================================

If you have not done so, "Restart" the printer:

HP Printers - Printer Turns Off Unexpectedly or Repeatedly

Step 2: Restart the printer

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Make sure Windows Updates are current and installed (not Pending / waiting for a system Restart)

• Settings > Windows Update > Check for Updates
• Repeat "check for updates" until no further updates are found / installed.
• If any updates are installed, Restart the computer and log in

=========================================================

Add a Printer – The Printer I want isn’t listed

Complete the procedure to "Add a Printer" 

The process adds the Windows built-in print drivers for the printer.

It is not necessary that you uninstall your Full Feature Software.

First,

Stop Windows from controlling your default printer device

Settings > Devices > Printers & Scanners

IF checked, remove (clear) check from "Let Windows manage my default printer"

Next,

Use Add-a-Printer to add the printer and the Windows print drivers for the device.

Use this guide

 HP Printers - Installing and Using the Windows Built-in Print Driver

OR

Control Panel > icon view > Devices and Printers > Add a Printer (top ribbon)

Click The printer that I want isn’t listed

Click Add a Local or Network Printer with manual settings

Click Next

Choose Printer Port

1. Select Use an existing port 
2. Select first LPT port in list or is using USB, select (if available in list) USB port

Install the Printer

1. Left column:  HP
2. Right column: Scroll, search, select (click) printer series

If Printer is not found in list:

1. Click Windows Updates
2. Wait several minutes for list to update
3. Left column:  HP
4. Right column:  Scroll, search, select printer series

NOTE: 

Look for series and not individual models.  Not sure? slowly scan through the right column list.

For example, Look for "Deskjet 4670 series"

(Repeat if Necessary) Choose Printer Port

1. Select Use an existing port 
2. Select first LPT port in list or, if using USB, select (if available in list) USB port

Click Yes to “…allow this app to make changes to your device” (UAC)

Optional: Type a printer Name or use the default

Next > Wait for printer software to install …

Next >

Click Share this printer so that others on your network can find and use it

Optional: 

Fill in information for printer location and a comment

Click Set as the default printer

Click to Print a test page > Finish

===================================================================

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"