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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
OhioMom1
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During printer set up my computer can't located my printer - HP6520

HP Recommended
HP 6520 photosmart
Microsoft Windows 10 (64-bit)

When trying to add this printer to my new laptop,  it doesn't recognize the printer on the network or my ip address.

 

It's not related to using VPN and the firewall isn't blocking it.  Already tested that.

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Dragon-Fur
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@OhioMom1 

 

@banhien 

Apologies for jumping in unannounced.

 

 


@OhioMom1 wrote:

So now what = just purchase a new printer


Well, maybe, though if the printer is functional, it might still be able to be rescued.

 

 

Ideas

 

If you are not using it, make sure Wi-Fi Direct is toggled OFF.

 

I am not at all familiar with this older printer.

Everything from here is "guessing".

 

 

Looks like you can switch the standard Wireless on / off on the printer display panel.

Not sure, switching wireless off might cause the wireless settings to reset to "nothing".

User Guide - Page 7

 

What else?

 

If your router supports it, the printer supports connecting to standard network and via WPS.

User Guide - Page 31

 

 

What else?

 

NOTES

Add-a-Printer does require that the printer is on the network.

I doubt it will do anything if the computer cannot even detect the presence of the printer.

 

Method – Add printer using TCP/IP

 

Please try adding the printer using the printer’s IP address

Find the IP Address of the printer on the Printer Control / Display Panel (touch Wireless button)

 

Control Panel > icon view Devices and Printers

Click in the top ribbon, Add a Printer

Wait till the menu starts…
Select / Click The printer that I want isn’t listed
Select / Click Add a printer using a TCP/IP address or hostname

Select / Click Next
Device Type > Select in Drop-Down Menu:  TCP/IP Device

Hostname or IP Address > Enter the IP Address of the printer

(Skip Port Name)

Select / Click Next

 

Continue and answer prompts

 

-----------------------------------------------------------------------------------

and / or

Run this version of the Doctor - it is pretty good at ferreting out "offline" issues.

 

Offline Doctor V5.0.6

 

  HPPSdr_5.0.6.exe

 

  • Download and Save the doctor to your computer
  • Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
  • Execute the doctor – Answer any prompts /  let the process complete
  • Restart the computer, log in, and wait for the final steps in the Doctor to finish.
  • Check for any difference.

 

 

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

  • Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.

 

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

 

NOTES – Selecting Default Printer 

  1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
  2. Do not select the printer marked as “Fax”

 

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

ReferenceHP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

 

==============================================================================

 

References / Resources

 

User Guide

Chapter 8 - Connectivity - starting on Page 31

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Photosmart 6520 e-All-in-One Printer series 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

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banhien
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@OhioMom1 wrote:

When trying to add this printer to my new laptop,  it doesn't recognize the printer on the network or my ip address.

@OhioMom1 

 

Are they (your printer and your computer) on a same network ? Do you have an IP address ? You need IP addresses of your computer and your printer only.

 

Regards.

BH
***
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>
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OhioMom1
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computer and printer are on the same network.  The HP set up only asks for the IP address of the printer because it can't locate it during it's "search" of the network.  I also tried typing in the IP address of the printer in the search bar which was also suggested, but it comes back saying it took too long to respond.  The printer is working - I was able to print a network test page so I know that is not the issue.

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banhien
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@OhioMom1 wrote:

... I also tried typing in the IP address of the printer in the search bar which was also suggested,...


@OhioMom1 

 

Looks like they are not on a same subnet.  From printer report, look at it subnet, is it on the same subnet with your computer ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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OhioMom1
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They are on the same subnet - I checked.

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banhien
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@OhioMom1 wrote:

They are on the same subnet - I checked.


@OhioMom1 

 

I believe you. Sorry, I can't help now, both of them are not in front of me, logically they should work. Please try

 

              https://support.hp.com/us-en/topic/printscandoctor

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
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OhioMom1
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So now what = just purchase a new printer

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Dragon-Fur
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33,204 32,682 3,047 11,042
Message 8 of 8
Flag Post
HP Recommended

@OhioMom1 

 

@banhien 

Apologies for jumping in unannounced.

 

 


@OhioMom1 wrote:

So now what = just purchase a new printer


Well, maybe, though if the printer is functional, it might still be able to be rescued.

 

 

Ideas

 

If you are not using it, make sure Wi-Fi Direct is toggled OFF.

 

I am not at all familiar with this older printer.

Everything from here is "guessing".

 

 

Looks like you can switch the standard Wireless on / off on the printer display panel.

Not sure, switching wireless off might cause the wireless settings to reset to "nothing".

User Guide - Page 7

 

What else?

 

If your router supports it, the printer supports connecting to standard network and via WPS.

User Guide - Page 31

 

 

What else?

 

NOTES

Add-a-Printer does require that the printer is on the network.

I doubt it will do anything if the computer cannot even detect the presence of the printer.

 

Method – Add printer using TCP/IP

 

Please try adding the printer using the printer’s IP address

Find the IP Address of the printer on the Printer Control / Display Panel (touch Wireless button)

 

Control Panel > icon view Devices and Printers

Click in the top ribbon, Add a Printer

Wait till the menu starts…
Select / Click The printer that I want isn’t listed
Select / Click Add a printer using a TCP/IP address or hostname

Select / Click Next
Device Type > Select in Drop-Down Menu:  TCP/IP Device

Hostname or IP Address > Enter the IP Address of the printer

(Skip Port Name)

Select / Click Next

 

Continue and answer prompts

 

-----------------------------------------------------------------------------------

and / or

Run this version of the Doctor - it is pretty good at ferreting out "offline" issues.

 

Offline Doctor V5.0.6

 

  HPPSdr_5.0.6.exe

 

  • Download and Save the doctor to your computer
  • Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
  • Execute the doctor – Answer any prompts /  let the process complete
  • Restart the computer, log in, and wait for the final steps in the Doctor to finish.
  • Check for any difference.

 

 

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

  • Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.

 

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

 

NOTES – Selecting Default Printer 

  1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
  2. Do not select the printer marked as “Fax”

 

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

ReferenceHP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

 

==============================================================================

 

References / Resources

 

User Guide

Chapter 8 - Connectivity - starting on Page 31

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Photosmart 6520 e-All-in-One Printer series 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
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