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HP Recommended
ENVY 5055 All-in-One
Microsoft Windows 10 (32-bit)

ENVY 5055 All-in-One Printer suddenly stopped printing. There have been no updates or installations.  This happened between one print job and the next.  There was no indication of low ink, so I didn't change it. Printer acts as if it's printing and runs paper through, but no print. 

1 REPLY 1
HP Recommended

Hi @odinhans

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

To better assist you - 

 

1) Does the copy works? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page - 

 

  1. Load plain white paper in the paper tray.

  2. On the printer control panel, touch the Settings icon , and then touch Tools.

    The Tools Menu displays.

  3. Touch Print Quality Report.

 

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document - Fixing Poor Print Quality

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.