Envy 7155 stuck on HP loading screen, can't update firmware neither be recognized by any device.

[Gonz1978]

After unplugin the power cord from the printer and the wall, and plugin it back the printer turns on and shows the HP logo on the screen and gets stuck there. The printer never finish the initial booting, therefore no device can recognize it and I have no access to the home panel to do anything while is stuck on that screen, image attached

[Gonz1978]

no support? is a very scammy practive from HP rendering my printer useless by software with no manual way to perform a hard reset and then asking for more money for an "upgrade" on a new printer.

[A_Gayathri]

Hi @Gonz1978,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy Photo 7155 being stuck on the initialization/ loading screen. Check if you can bypass this to access the home screen of the printer.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check for any jams inside the printer and make sure the carriage is moving freely.

I have a few recommendations 

• Remove the ink cartridges from the printer. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip. Wait at least 60 seconds. Plug the power cord back into the wall outlet.

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gonz1978]

stuck on the same screen as mentioned before, after folowing this steps:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

I connected the cable straight to a wall outlet, and then to the back of the printer, also followed the next indications, and didnt help: 

"If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check."

also removed cartridges with the printer turned on, while stuck on that initial screen, then disconected the power cord from rear and from the wall, and didnt help.

I also checked for any jams inside the printer and made sure the carriage is moving freely, and didnt help. I am still stuck on the initial screen as shown on the picture.

[A_Gayathri]

@Gonz1978,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gonz1978]

the link gives me steps, but 1 specific step is impossible to perform due to, it does not exist the option "Still need help? Complete the form to select your contact options", can you give me un updated step by step on how to reset manually my printer to factory settings, when I cant go past trough the initial HP screen?

[Gonz1978]

still no solution?

[Treeko]

Hi @Gonz1978 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing printer issue.

Kindly refer to the steps below and let me know if that fixes the issue.

Please perform the below steps and let me know

1) Turn off the Router, Printer, and the computer/ mobile devices. 

2) Wait for 60 seconds. 

3) Turn on the Router first and wait for all the lights to stabilize. 

4) Take out the cartridges. 

5) Unplug the power cord from the printer & wall. 

6) Wait for 30 seconds. 

7) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 

😎 Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back > Insert the cartridges

9) Turn on the computer/ mobile devices.

and also uninstall the HP smart app and reinstall it

Update the firmware: 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Gonz1978]

It didn't work; I followed each step, plus I did it all over, wrapping the whole printer in aluminum foil so nothing gets connected from the neighbor's house, then I repeated all the steps in a different address. Do you guys have an actual solution? rather than turn it on and off, unplug, and plug? Is it a common HP scam practice that renders a brand new printer useless by software from your side to increase sales through hardware upgrades? Essentially, the printer did an update and stopped working that same day. You guys might deserve a class action lawsuit at this point based on this specific issue in the HP Envy family of printers.

[Treeko]

Hi @Gonz1978 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support