Error EBSOOP0013 during setup

[selluminis50]

Keep getting error 

EBSOOP0013 during setup and it will not finish. Did factory reset. Changed networks. Not fixes this problem. 

[Garp_senchau]

@selluminis50, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

We're looking forward to helping you get back up and running! 

Regards, 

[selluminis50]

officejet pro 9010 series

[Garp_senchau]

Hey @selluminis50,

Thank you for your response

I'm sorry to hear you're experiencing setup issues with your OfficeJet Pro 9010 series printer. If you encounter the EBSOOP0013 error and previous attempts like a factory reset and network change haven't resolved the issue, it's important to make sure that your printer firmware is up to date because HP regularly releases new firmware versions with enhancements or issue fixes.

Here's how you can attempt to update the printer firmware:

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Also, I suggest you refer to this guide: HP Smart app errors during setup and account registration | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[selluminis50]

Firmware is updated.  Looks like set completed.  It is still telling me I can't print with cartridges until I have instant ink sub.  HP has taken my printer hostage.  

[Garp_senchau]

Hey @selluminis50,

Thank you for your response

Could you confirm if you're using Instant Ink cartridges? Also, is your subscription active? If the subscription is inactive or has been canceled, the Instant Ink cartridges won't work, as they require an active subscription. I would recommend switching to regular HP genuine cartridges and checking again.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,