Error code 0x00000bbb

[Calvi]

I am now receiving this error code and cannot print. 0x00000bbb.  I have tried several of the suggestions on line:

1. Taking out the cartridges unplugging the printer, plugging it in again-did not work.
2. command line suggestion from Minisaez
   1. cd\ Windows\System32\spool
   2. cacls.exe PRINTERS /E /G administrator:C
   3. Reboot
   4. Also substituted my user name for administrator-Did not work
   5. Deleted printer and drivers and reloaded everything- Did not work
3. The printer is on a wireless network and can be seen.  I can access the printer and print documents from a laptop that is operating Windows 7Pro.

Any suggestions?

[DavidSMP]

Hi @Calvi,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding errors on the printer and it does not work now. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?

It looks like a hardware issue with the printer and it may need to be replaced.

• For now perform a hard reset from this link: http://hp.care/2xTxCYE and follow the instructions in step 1.
• If it does not fix the issue, contact HP phone support to get the printer replaced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Calvi]

DavidSMP,

Thank you for your quick response.  You ask if there was a power outage and I have to say that I am not sure, it is a possibility.

Unfortunately the link you sent me for a hard reset is exactly the procedure I followed as my first attempt in solving the problem.  (See my initial message).  Additionally,  if it is a hardware (Printer) related problem why is it that:

1. The network sees the printer
2. I have a laptop with Windows 7 Pro on the same network and it is able to:
   1. Print 
   2. Scan
   3. Configure functions on the OfficeJet Pro 8720
3. I can print a test page from the problematic desktop in question (Windows 10) when I am in the HP service center, thus not from a Microsoft product.

   I am drawn to the hypothesis that Windows 10 may be the problem but I do not know where to go next.

However, as Sir Arthur Conan Doyle said,  “When you have eliminated the impossible, whatever remains, however improbable, must be the truth.”  Obviously I have not totally eliminated the impossible.  Do you have any suggestions?

Regards and thank you for your help.

Calvi

---

@DavidSMP wrote:

Hi @Calvi,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding errors on the printer and it does not work now. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?

It looks like a hardware issue with the printer and it may need to be replaced.

• For now perform a hard reset from this link: http://hp.care/2xTxCYE and follow the instructions in step 1.
• If it does not fix the issue, contact HP phone support to get the printer replaced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

---

[DavidSMP]

Hi @Calvi,

I reviewed the super quick response and the quote from Sir Arthur Conan Doyle. I wish I were Sherlock Holmes to provide fabulous detections and deductions. 🙂 You've done a terrific job and I am impressed. Kudos to you for that. You've displayed great attitude, remarkable patience coupled with remarkable technical wisdom to try and resolve the issue.

• Please send a screenshot or an image of the error message to assist you better.
• Is the error on the printer or the computer?
• Does the printer make copies directly without any intervention from the computer?

Please furnish these details to assist you better.

Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Calvi]

Hello David SMP (aka Sherlock Holmes)

Here is the screen shot.

To answer your questions:

1. The error is on the printer
2. Yes, the printer makes copies directly without intervention from the computer.

So Sherlock, What are the next steps?

Regards,

Calvi

[Calvi]

Hello David SMP,

My error--The ERROR is on the COMPUTER SIDE, not the printer.

Sorry for the confusion.

Regards,

Calvi

[DavidSMP]

Hi @Calvi,

I was away for a long weekend (not a Saturday and Sunday days when I work) and hence could not respond to you immediately. Thanks for throwing more light on the error code. So it looks like an issue with the computer and not the printer as it works correctly from a different computer.

For now, please try these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again. 

Then create a new user account as an administrator using this link:http://hp.care/2rZfJBC

Then download the latest full feature driver from this link: http://hp.care/2xTbT0W and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer. 

This should do the trick for you.

If the problem persists, then perform a Microsoft push button reset to reset windows without data loss from this link: http://hp.care/2g0Tjzs;

Then download the printer's full feature software from the same link mentioned above to reinstall the printer drivers. This should do the trick for you. 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!