Error message E9 only when copying.

[BlackAlex1970]

Error message E9 only appears when copying. Factory reset failed. Firmware cannot be updated because it's the latest version. What can I do?

[Max3Aj]

@BlackAlex1970, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

The E9 error code on the HP Smart Tank 7305 All-in-One typically indicates a scanner-related issue, especially when it only appears during copying (not printing or scanning from a computer). Since you've already tried a factory reset and confirmed the firmware is up to date, here are some additional steps to help resolve the issue:

Power Cycle the Printer

• Turn off the printer and unplug the power cord from the wall.
• Wait for 60 seconds.
• Plug it back in and turn the printer on.

Check the Scanner Mechanism

• Lift the scanner lid and inspect the scanner light bar.
• Try initiating a copy job and observe if the light bar moves.
  • If it doesn’t move or makes unusual noises, the scanner hardware may be jammed or faulty.

Clean the Scanner Glass and Underside of the Lid

• Use a lint-free cloth and glass cleaner (sprayed on the cloth, not directly on the glass).
• Ensure there are no smudges or debris that might interfere with scanning.

Try a Copy from the HP Smart App

• Open the HP Smart app on your PC or mobile.
• Try scanning a document using the app instead of the printer’s control panel.
  • If scanning works but copying fails, it confirms a firmware or control panel issue.

If the issue persists after all the above steps, the scanner hardware may need servicing. We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - Deutschland | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 
 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support