• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-08-2020 07:24 AM

HP Recommended
Product: ENVY 6220
Operating System: Microsoft Windows 10 (64-bit)

Have installed the firmware update as requested by HP advise. I was obliged to stop the veirification on the printer because was going on for too long. Now I am not sure whether the update has been correctly installed or notùOn the printer the firmware appears to be:

PALMINPPHN003.1925A.00

hELP THANKS

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2020 09:24 AM

HP Recommended

@stefanoes

 

Welcome to the HP Support Community.

 

This is still the old firmware version.

 

Please update the firmware from here: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-18-2020 09:24 AM

HP Recommended

@stefanoes

 

Welcome to the HP Support Community.

 

This is still the old firmware version.

 

Please update the firmware from here: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎12-20-2020 07:24 AM

HP Recommended

Thank you very much.

Have a Merry Xmas

Stefano

Was this reply helpful? Yes No

‎12-27-2020 05:44 AM

HP Recommended

I'm glad to hear that and you're most welcome. Merry Christmas! Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.