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‎12-08-2020 07:24 AM

HP Recommended
Product: ENVY 6220
Operating System: Microsoft Windows 10 (64-bit)

Have installed the firmware update as requested by HP advise. I was obliged to stop the veirification on the printer because was going on for too long. Now I am not sure whether the update has been correctly installed or notùOn the printer the firmware appears to be:

PALMINPPHN003.1925A.00

hELP THANKS

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2020 09:24 AM - last edited on ‎08-20-2024 07:57 AM by Retired

HP Recommended

@stefanoes

 

Welcome to the HP Support Community.

 

This is still the old firmware version.

 

Please update the firmware from here: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎12-18-2020 09:24 AM - last edited on ‎08-20-2024 07:57 AM by Retired

HP Recommended

@stefanoes

 

Welcome to the HP Support Community.

 

This is still the old firmware version.

 

Please update the firmware from here: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎12-20-2020 07:24 AM

HP Recommended

Thank you very much.

Have a Merry Xmas

Stefano

Was this reply helpful? Yes No

‎12-27-2020 05:44 AM

HP Recommended

I'm glad to hear that and you're most welcome. Merry Christmas! Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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