Firmware update notification keeps showing up even when completed

[MaryYouBetcha]

I keep getting a notice (every week) that my HP Envy All-In-One printer needs a firmware update. I try to install it every week and it comes back that I already have the most up-to-date firmware. If I scan after I've checked it says no update needed but then it comes back the next week. I'd like to only get notices when I really need an update. (I have updates on auto as well but don't know if it doesn't do it automatically because it is a network printer.) Please help me stop the madness!

[Riddle_Decipher · Accepted solution]

@MaryYouBetcha Lets start with power reset as per HP standards, here's how we recommend doing it:

• Turn the printer on, if it is not already on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
  • NOTE: 
  • HP recommends connecting the printer power cord directly to the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Wait until the printer is idle and silent before you proceed.

If the issue persists, please upgrade the printer firmware:

click here for different ways of getting this done using a computer among others.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[MaryYouBetcha]

Before I do all this, I'm trying to figure out why you are starting with a power reset of the printer and then saying at the end "If the issue persists, please upgrade the printer firmware." I can't do a firmware upgrade because both the printer front panel and the computer HP Support Assistant indicate I already have the  most current upgrade.

The power isn't the problem - just the HP Support Assistant issuing an update/upgrade notification every week. Are you saying powering down the printer will solve the notification problem?  If that's the case, then I will go through the power down steps but I don't want to mess with all of that if the end result is just another notification to upgrade.

[Riddle_Decipher]

@MaryYouBetcha I know it looks weird, but the reason I recommended a power reset, is because its known to fix issues with incorrect firmware errors, when done, you could install the latest firmware, if need be.

Keep me posted.