Firmware upgrade broke my HP LaserJet Pro M15w Printer

[100gr]

Hi,

I did the LaserJet Pro M15w printer FIRMWARE upgrade as per manual located: https://support.hp.com/us-en/product/hp-laserjet-pro-m14-m17-printer-series/16647043/model/16647063/...

the upgrade process went not so well, it broke the Printer.

Currebtly  Amber light and power light are blinking constantly

I've tried:

Reinstalling Drivers on my laptop, Restarting laptop, Connecting to different PC - with no luck

I followed online guides to restore printer to factory setting with no lucks: Press Power button + Cancel button for 10 seconds, release cancel button + Power Button.

Any idea how I can reset my printer to factory defaults, or restore Factory firmware?

Thanks in advance,

Tom

[Betty0610]

@100gr

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Brentwood2]

Hi Betty0610,

Can you provide those private reset details to me as well?  Much appreciated.

[100gr]

the provided solution does not apply to the model HP LaserJet Pro M15w unfortunelty.

Any other ideas?

[Betty0610]

@Brentwood2

Welcome to the HP Support Community.

Sure, which Printer do you have?

Let us know 🙂

Thanks!