-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Full Software solution for laserjet3030 All in one printer f...

Create an account on the HP Community to personalize your profile and ask a question
04-27-2019 05:50 AM
printer : laserjet 3030 all in one printer
connection : USB
PC System : Window 10 64 bit
Driver use : hp laserJet 3030 UPD pcl 6
Result : printing ok
Problem : Cant scan. Check with HP print and scan doctor : Full software solution is not installed on this computer
Use window scan and fax function , cant find the printer
Use hp scan :I got an error message after the installation and I try to open it. The message is" The HP imaging device was not found. This means that the driver for the scanner is not installed.
I can't use the installation disk after upgraded to window 10. ( printing and scan function fine when running on old pc ( XP ).
So the all in one printer can only do one thing now ... printing after upgraded to win 10 ( new HP pc )
Can some one help ? send me the link to download the full software solution for the printer .
Thanks for the help.
04-30-2019 01:21 AM
hi @countrymouse19 , Thanks for your question.
Please click on this link to download the software & drivers for you printer. Let me know if it works.
https://support.hp.com/sg-en/drivers/selfservice/hp-laserjet-3030-all-in-one-printer/378056
Thanks.
regards,
Waynetheshayne
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
04-30-2019 03:20 AM
Hi Waynetheshane
Thanks for the reply.
i download these two files.
1)HP Universal Print Driver for Windows PCL6 (64-bit) for USB connected printers
6.7.0.23989
2) HP LaserJet USB (DOT4) communication driver for Windows 8 and Higher (64-bit)
I Installed them and it can print but still cant scan, when i check with HP scan and print doctor,
Print FIX : it tick all the boxes except the" portmatch " box "error code : wrong printer port configured. ( i am using DOT 4 HP printer port.) ---- when i change to other port it wont print. so i just skip it as it print ..lol
Scan Fix : Error code : the full softward solution of your product is not installed in this computer. when i click get installer, it took me back to the web page you provided.
So i am going no where, i have uninstall and reinstall few times , i still cant use the scan function.
Where can i find the Full software solution for laserjet 3030 for window 10 ???
By the way, i have tried HP easystart.. HP scan ,,, no luck.
Thanks for your reply.
Appreciated
countrymouse