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Locked

‎01-05-2025 07:39 AM

HP Recommended

My 8012e printer screen seems to be stuck on a message to 'Get HP Software'. The printer will not connect on wifi or talk to my iphone and I cannot clear the message to try a full restart. Any ideas please? I've tried turning on and off and power on/off etc.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2025 03:50 AM - edited ‎01-07-2025 03:52 AM

HP Recommended

If this does not work then ----

Try this solution by redginger24 or watch this video and see if it helps

 
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎01-05-2025 07:59 AM

HP Recommended

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Printer-stuck-on-quot-Get-HP-Software-T...

 

let me know if this does not work

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎01-06-2025 08:53 AM

HP Recommended

Thanks Beemer but when I click ? I don’t get any options other than to cancel which takes me back to previous screen ie going round in circles!

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‎01-07-2025 03:50 AM - edited ‎01-07-2025 03:52 AM

HP Recommended

If this does not work then ----

Try this solution by redginger24 or watch this video and see if it helps

 
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No
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