Get the following message: "The HP OfficeJet Pro 8020 series was not found" when I try to scan

[JRTinGA]

"HP OfficeJet Pro 8025 not found" when I try to scan from my Win 7 computer.  My security software includes a firewall.

[sandytechy20]

@JRTinGA

Welcome to HP support community.

Are you able to print?

Meanwhile:-

Check Windows Image Acquisition settings

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JRTinGA]

I've never had problems printing.   

Per your instructions, I checked Services and the Windows Image Acquisition software was active and started automatically.  So,  I uninstalled the printer driver and reinstalled per further instructions.  Afterwards, I tried scanning with no luck.  I ran the printer/scanner Doctor and got the same error message (unable to find driver).  I followed the instructions to unplug printer and restart computer. 

After the reboot and resuming the printer/scanner Doctor, I got another error message: "Device driver software was not successfully installed.  Please consult with your device manufacturer for assistance getting this device installed."  I don't recall seeing this message before.

The HP 8025 is connected via Ethernet through my AT&T U-verse router/Internet modem.  Initially, I tried using the WiFi connection to the 8025 but had the same result.

I previously had an HP 7590 all-in-one printer/scanner connected via Ethernet, which worked fine.

I appreciate your help.

[sandytechy20]

@JRTinGA

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.