Go smart account issue

[HanaJoee]

I already have an hp smart account from my previous hp printer that was a 6000 series. Now I have the office jet pro 8025e printer that was given to me from someone else. I added it to my wireless connection and have it installed in my home but every time I try to print something it says there is an error in my hp account that needs resolved. I have trouble shooted the printer, deleted and reinstalled my hp smart app, and deleted and re-added the printer. Everything is fine until I try to finish install or print something. What is happening?

[Sneha_01]

Hi @HanaJoee,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re encountering an issue with your HP Smart account that’s affecting your ability to print from your new HP OfficeJet Pro 8025e. Here’s a detailed troubleshooting guide to help you resolve the issue:

**1. Verify HP Smart Account Information

Log Into Your HP Smart Account:

• Go to the HP Smart app or the HP Smart website and log in with your HP account credentials.

Check Account Status:

• Ensure that there are no account issues or alerts. Look for any notifications or messages related to account problems or verification.

**2. Remove and Re-add the Printer

Remove the Printer from HP Smart App:

• Open the HP Smart app, go to the list of printers, and remove the OfficeJet Pro 8025e from your account.

Restart the Printer and Router:

• Power off the printer and your router. Wait for about 30 seconds, then turn them back on.

Re-add the Printer:

• Open the HP Smart app, click on “+” or “Add Printer”, and follow the prompts to add your OfficeJet Pro 8025e to the app again.

**3. Verify Printer Setup

Ensure Printer is Connected to the Network:

• Verify that the OfficeJet Pro 8025e is properly connected to your Wi-Fi network. You can check this on the printer’s control panel under network settings.

Print a Network Configuration Page:

• From the printer’s control panel, print a network configuration page to confirm the printer’s IP address and network connection.

**4. Check HP Smart App Settings

Update HP Smart App:

• Make sure you have the latest version of the HP Smart app installed on your device. Update the app from your device’s app store if necessary.

Check Printer Preferences:

• Open the HP Smart app, go to printer settings, and ensure that the correct printer is selected as the default printer.

**5. Check HP Instant Ink or Subscription Status

Verify Instant Ink Status:

• If you’re using HP Instant Ink, ensure that your subscription is active and there are no issues with your account. Log in to the HP Instant Ink website and check your subscription status.

Cancel or Transfer Subscription:

• If the printer was previously associated with another account or subscription, you might need to cancel or transfer the subscription to your account.

**6. Resolve Account and Printer Errors

Contact HP Support:

• If you see an error message related to your HP account or printer setup, contact HP Support for assistance. Provide details about the error message and the troubleshooting steps you’ve already taken.

Review Error Codes:

• If the HP Smart app displays an error code or message, look it up in the HP support resources or contact support to understand what it means and how to resolve it.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support