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Office jet pro 7740
Microsoft Windows 11

Hp. Smart stopped working. Opens and immediately closes.  Suggestions on fixing all day start HP smart but that isn’t possible. Have tried uninstalling through Apps and thru control panel. Won’t uninstall

HP Recommended



Welcome to the HP Community Forum.





IF for Windows,

IF not already done,

IF using HP Smart application and that app is stuck / hung / broken,

Try steps in order...



It's possible that the "Restart everything" will fix it,

It is also possible that the Reset of the app -- even if it does not fix the problem, will kick the setup free so the application can be uninstalled from Apps > Installed apps so a new copy of the application can be installed from the Store.



Try / Consider



Check / Run Windows Updates > Install any pending updates



Restart everything, including the router that controls your network.



Open and Check HP Smart


If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.



No Joy?

Reset HP Smart Application - Windows



Reset the HP Smart application - This action removes the app data.


Windows 10 -

Settings > Apps > Apps and Features


Windows 11 - 

Settings > Apps > Installed Apps


Search and Find HP Smart in the apps list

Open Advanced options > Reset the app


Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)


HP_Smart_Win_Apps-and-Features_ Reset_4HP_Smart_Win_Apps-and-Features_ Reset_4



If the app Reset does not work by itself,


Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)




HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more


  HP OfficeJet Pro 7740 Wide Format All-in-One Printer series


Printer Product Home

Enter the device type and model name of your HP device


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