HELP with printer

[bobo5949]

purple light is blinking and paper lights or showing on display board and so is the info light what needs to be done

[bobo5949]

your suggestions was not of any help need to talk to someone on phone to assist me 

[bobo5949]

guess no one in person is going to assist me

[Garp_senchau]

@bobo5949, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

When the HP ENVY 6055e All-in-One Printer displays a blinking purple light along with paper and information lights, this typically indicates an issue during Wi-Fi Protected Setup (WPS) or related connection problems. Here are the steps to resolve this issue:

Steps to Troubleshoot:

Wi-Fi Setup Mode:

• The blinking purple light often means that the printer is in Wi-Fi setup mode. Ensure you have opened the HP Smart app or your printer software to complete the setup. Check that your device is attempting to connect with the correct credentials.

Check Paper Tray:

• If the paper light is active, verify that paper is properly loaded in the tray.
• Ensure there is no paper jam. Clear any paper jam if necessary by following the instructions to remove jammed paper safely.

Check Access Doors:

• Make sure that all access doors on the printer are securely closed.

Information Light:

• If the information light is active, this may indicate a specific status or a need to confirm a setup step. Press the Information button to print out a status or instruction report for further guidance.

Cancel WPS Attempt:

• If the Wi-Fi setup attempt has expired, you will need to initiate the setup process again.
• Press the Cancel button to clear the current setup attempt if applicable, then resubmit your Wi-Fi setup request using either WPS or manual input in the app.

Also, you may refer to these guides:

1. HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes
2. HP DeskJet, ENVY 6000, 6000e, 6400, 6400e printers - Learn about your printer

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,