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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP 252dw windows 11 print drivers

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05-07-2025 09:55 AM
Hi @Jimby3
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
You can download and install the HP Color LaserJet Pro M252dw print drivers for Windows 11 by following these steps:
Step 1: Download the Driver
- Visit HP’s official driver download page.
- Select Windows 11 as your operating system.
- Click Download next to the latest available driver.
Step 2: Install the Driver
- Once the file is downloaded, double-click it to start the installation.
- Follow the on-screen instructions to complete the setup.
- If prompted, connect your printer via USB or Wi-Fi.
Step 3: Verify Installation
- Open Control Panel > Devices and Printers.
- Ensure your HP M252dw is listed.
- Try printing a test page to confirm functionality.
Step 4: Update Firmware (Optional)
- If your printer isn’t working correctly, consider updating the firmware using HP’s support page.
Let me know if you need help with any step!
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks!
05-07-2025 11:01 AM
I don't see any drivers for Windows 11, only for Windows 10. The Windows 10 driver does work for the printer, but I get this error when I try to update Windows, and it won't clear.
Hewlett-Packard - USB - 4/8/2019 12:00:00 AM - 1.0.0.237
Install error - 0x80070103
05-08-2025 09:44 AM
In that case you’ll need to use Windows’ built-in drivers.
The error 0x80070103 typically occurs when Windows tries to install a driver that is already present or incompatible.
Here’s how to resolve it and set up the built-in drivers:
Step 1: Remove the Existing Driver
- Open Device Manager (Win + X > Device Manager).
- Expand Printers or Universal Serial Bus controllers.
- Right-click on HP Color LaserJet Pro M252dw and select Uninstall device.
- Restart your computer.
Step 2: Install the Built-in Windows 11 Driver
- Open Settings > Devices > Printers & Scanners.
- Click Add a printer or scanner.
- If Windows doesn’t detect the printer, click The printer that I want isn’t listed.
- Select Add a local printer or network printer with manual settings.
- Choose USB001 (Virtual Printer Port for USB) or your printer’s network port.
- Click Windows Update to refresh the driver list.
- Select HP Color LaserJet Pro M252dw from the list and install.
Step 3: Resolve the Windows Update Error
- Open Windows Update Settings (Win + I > Update & Security).
- Click Advanced options > Optional updates.
- Locate the Hewlett-Packard - USB - 4/8/2019 12:00:00 AM - 1.0.0.237 update.
- Right-click and select Hide update (use the Show or Hide Updates tool).
- Restart your PC.
Step 4: Test the Printer
- Print a test page from Control Panel > Devices and Printers.
- If printing fails, try using HP’s Universal Print Driver from HP’s support site.
Let me know how it goes.
Thanks,
Hawks_Eye
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks!