HP 5520 Photosmart All in One printer wont print

[Radders]

Hi

I was away for a couple of weeks and when I returned my HP 5520 would not print. Trouble shooting in devices and printers did not fix it. Printer install wizard confirmed current full HP S/W and drivers installed. Install wizard produced a test scan but not a test print.

Print and scan doctor also identies printer OK but cannot produce a test print, although it did produce an INTERNAL test page. Print and scan identified a problem with the S/W that "cannot be fixed without uninstalling and reinstalling" the software.

Reinstalled software as suggested but it has stalled on "checking network envirionment" so reinstal  has not completed properly i guess. Now I seem to be worse off than I was before.

I have checked print spooler and its running ok.

I have checked windows udates and they are all up to date

I have even tried system restore in desperation but that didnt change anything either.

I have tried using just USB to connect - no effect

I have trued using wireless only to connect - no effect

I am running windows 10 on HP pavilion laptop.

I'm running out of ideas as to how I can get printing again, so any help would be greatly appreciated!

Many thanks

[greenturtle]

Hi,

Thanks for using the HP forum.  We'd like to suggest that you uninstall and reinstall the printer software.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Download and save the FULL feature software (do not install it online)

http://support.hp.com/us-en/drivers/selfservice/hp-photosmart-5520-e-all-in-one-printer-series/51575...

2. Uninstall the software in your computer
3. Install the FULL feature “Saved” software


Hope that helps!

[Radders]

Thanks for the post - I followed these instructions and the first time the install hung up on the "checking network environment" stage so I tried it again after an hour or so and the software extracted as normal but did not go beyond that stage, so nothing has changed and I still have no printer.

Thanks anyway. If you have any new ideas pl let me know......

[Radders · Accepted solution]

This is the solution, for me at least. I was convinced there had to be a windows related solution to this but despite several attempts I could get no answers so in the end I reset the PC and it took about an hour but when it was done everything snapped back into life and worked as before. Bit of a pain having to reinstall some software but it was worth it.

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!