HP 5740 does not scan; already reloaded software once

[PiMac]

Using Mac OS X 10.7.5 but I couldn't get that option in the box abovemarked "Operating System."

Printer has quit scanning. I've already followed the instructions detailed elsewhere for reloading the software; the printer worked for a while after that but has quit again.

Now what? Do I keep reloading the software every time this happens? 

[Resolv_S · Accepted solution]

Hey@PiMac,

Thanks for reaching out to HP Support Forums. One stop for all solutions about your HP product. To have the best experience on HP forum, visit our HP Forums Guide to know more.

I was going through your post and would like to help you.

Printer not working. Is that, correct?

I appreciate eth research you have done and the steps tried to fix the issue by yourself.

This appears either the OS or the driver issue which is not installed correctly.

I recommend you to try the steps from the link below and check if that solves the issue.

http://support.hp.com/us-en/document/c01371980

Hope the above steps will help you finds the solution. Please share more to serve you.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[PiMac]

OK, that took a while but it finally worked. For reasons unknown to me, the process stopped in the middle, but it resumed, and I just succeeded in scanning something for the first time in ten days! Thanks.

[Resolv_S]

Hi@PiMac,

Thanks for the response.

Glad to hear that the solution worked.

You can reach out to HP Support Forums for any HP Product related queries in the future as well.

New year wish to your and Happy holidays

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.