HP 8015e Stuck on Get HP Software Screen

[Unhappy47]

My printer console is stuck on the Get HP Support Screen.  I am unable to use the printer console to do anything else.  I cannot get to the printer settings or factory reset from the printer console.  Using the HP Smart App, I can find my printer, however it tells me I need to turn on my printer before I can proceed.  Is there a way to factory reset my printer without the console?  How can I get off this screen?

[BeemerBiker]

Press the"?" and skip past it as shown here

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Printer-stuck-on-quot-Get-HP-Software-T...

I am including setup help and some videos

Watch the reset video. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct.

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

You may need to reset the printer: video here


Wi-Fi setup to router with smartphone (hp smart): video here


For Wi-Fi direct setup see page 34 click here.
Or watch this video.
This is useful if you do not have access to the router or you want to bypass the router and print directly to the printer.

WPS pin for connecting to modem/router:

Press the setup button
Select Wi-Fi setup
Chose OK and scroll for the WPS PIN
Make a note of the WPS PIN code

This video might help but is it 8020 type.


Install app click here to download


Printer Reference 8015e

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.