HP 8220 Update failing

[TheHak]

I have this hp 8220 printer that just cant update for some reason. it systematically fails when the download reaches 100%. Also I have been resetting the printer entirely (and selecting don't update automatically) however that option always comes back and cannot be changed. Tried this over several days, directly from the printer or using HP Smart

Such bad programming

[Nal_NR]

Hi @TheHak,

Welcome to the HP Support Community. 

I'd like to help!

Since you have already tried a few troubleshooting steps, to fix this issue, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[TheHak]

What a complete example of programmed obsolence.

i called hp support and was told that yes you cannot disable automatic upgrades even if you reinstall the printer and that if i meed help i need to

pay for support given its our of warranty. What a complete company of scammers

[sandytechy20]

@TheHak

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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