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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP 8600 Printer not working with Macs

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09-22-2022 12:16 AM
Hello! I've had my 8600 printer for a few years and it all the sudden won't print! My Mac desktop tells me "Printer offline" and my Macbook Pro says "HPSmartPrint.framework will damage your computer". I'd love to keep using this printer. I've tried turning it off and on, reinstalling drivers and it prints test pages and scans... just won't print a page I ask it to print.
09-26-2022 09:20 AM
Hi @Artchica
Welcome to HP Support Community. This is a great place to post questions find answers.
Thank you for posting your query, I will be glad to help you.
I see that you are facing issues with printing on your HP Officejet Pro 8600 Plus E-All-In-One Printer - N911g from Mac computer.
Please follow the steps listed below to reset printing systems and then add the printer.
1. Click the Apple menu, and then click System Preferences.
2. Click Printers & Scanners, Print & Scan, or Print & Fax.
3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
4. Click Reset or OK.
Note: Once you click on reset any other printer added to this computer will also get deleted and needs to be added again.
5. If prompted, type your username and password, and then click OK. The printing system resets.
6. Turn off the printer, wait 5 seconds, and then turn on the printer.
7. Wait until the printer is idle and silent.
8. In the Printers window on the Mac, click the Add button.
9. Select your printer from the list, and then click Add.
It might take a few seconds before your printer displays in the Printers list.
You may also follow the video in the link
Let me know if this works.
Take care and have a good day.
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