HP App can't find my printer

[PHH2]

I have had the same Windows 10 laptop  and printer (HP Office Jet Pro 8720) for at least four years. The printer is on my WiFi network. Two days ago, I experienced the following:

1. When I opened the HP App to scan a document, I saw a message “Add Your First Printer,” rather than the usual “Ready”.
2. I clicked on “Add Printer” The app went through a “Searching for Printers” sequence and returned a “No Printer Found”
3. I clicked on Search Again” and the App then presented a message “What type of printer are you trying to find “ and offered three options: (a) Wifi set up; (b) USB Printer, and (c)Printer Connected to Network
4. I chose Network Printer and clicked Search. Again “No Printers Found”

Three other points:

1. I can still print
2. The blue network light on the printer is still on
3. If I leave the HP App for a while, the “Ready” message reappears and I can use the scanner.

How do I fix this problem?

Thanks for your help.

[Anand_Andy]

Hi @PHH2,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 8725 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on your printer or PC?
• Do you have a dual-band router?
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart

Also, download HP Scan and Capture and try scanning from this app. It is designed for the Windows Operating system to work with HP Printers.(Reference document: Using the HP Scan and Capture App )

Hope this helps! Keep me posted. 

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