HP App shows 2 instances of the same printer

[I_Braby]

My shiny new OfficeJet has already proved to be a great successor to my poor old Brother but, after installation was completed and the HP app installed, too, I found I had two instances of the printer in the HP app. One gave me full details of the printer; the other said "status unknown". 

How can I  remove the "ghost" printer, please?

Ian B

[sandytechy20]

@I_Braby

Welcome to the HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[I_Braby]

Or, as I have just discovered, you can highlight the "ghost", click on it and select "Forget this printer" at the bottom of the status menu!

But, thank you for your input!

Ian B

[sandytechy20 · Accepted solution]

@I_Braby

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.