• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Smart

I have been using the HP application on my iMac running the latest version of Big Sur.  The printer is connected, I can print to it (because I don't need HP app for that) but I can't open the HP application anymore, which I need for scans - it just tries to open, then fails.  When I tried to open the app from the finder menu, I noticed that the last 'change' was May 11 - last week.  I presume HP must have updated it since I did not.  I don't think I have used the scanner since then so I suspect that may be the problem.  Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Ok, so I didn’t get any replies.  So here we are on July 8 and I really needed my scanner.  So I deinstalled the HP smart on my iMac and emptied the trash so it’s gone for good.  Then I downloaded it again.  Exact same problem.  Clicked on the icon to open it, I see the circling icon showing that it’s thinking about it then it just disappears.  So I gave up on HP smart.  I had downloaded it when my HP easy scan stopped working a few operating system upgrades ago.  So on a whim, I opened HP Easyscan which I never deinstalled and it’s now working again.  So if your HP Smart doesn’t work anymore, give HP Easyscan a try.

View solution in original post

1 REPLY 1
HP Recommended

Ok, so I didn’t get any replies.  So here we are on July 8 and I really needed my scanner.  So I deinstalled the HP smart on my iMac and emptied the trash so it’s gone for good.  Then I downloaded it again.  Exact same problem.  Clicked on the icon to open it, I see the circling icon showing that it’s thinking about it then it just disappears.  So I gave up on HP smart.  I had downloaded it when my HP easy scan stopped working a few operating system upgrades ago.  So on a whim, I opened HP Easyscan which I never deinstalled and it’s now working again.  So if your HP Smart doesn’t work anymore, give HP Easyscan a try.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.