HP Color Laser MFP 178nw bricked by firmware 3.82.01.17

[XFR]

After the firmware upgrade, the printer turns on- initializes- warms up- click harder and then restart itself....this keeps repeating.

Pulling out power cable for a few minutes and plug it again does not fix the issue and appearently there is now way to rollback.

This is unacceptable, I'm done with your crap HP

[BeemerBiker]

I am sorry this happened.  Possibly you can fix this problem yourself.

Connect the printer to your PC using a USB cable.

Download the firmware update tools and run them

https://ftp.hp.com/pub/softlib/software13/printers/MFP170/HP_Color_Laser_MFP170_Series_V3.82.01.17.z...

HP official help for firmware update is here

There is a video for the update but the language is probably not yours.  It is not mine either but watching what the operator does seems to help

https://www.youtube.com/watch?v=Z2QGfuWVpUg&ab_channel=%D0%94%D0%BC%D0%B8%D1%82%D1%80%D0%B8%D0%B9%D0...

[BeemerBiker]

possibly this may help

https://www.youtube.com/watch?v=oFrTZGyFy4A&ab_channel=HPSupport

'

[Peter83sk]

I appreciate it but during initialization, the PC still does not see the printer, so it is not possible to update the firmware this way, 

[Peter83sk]

Thanks for the advice. I tried 3 times, the result was the same, Do you think it is possible to download and get an older version of the firmware? not this last one

[XFR]

Thanks for your hints, but unfortunately, the printer, straight after having upgraded firmware to 3.82.01.17 in the first place is power cycling every few seconds, so there is no way to connect to it, either by usb or anything else. I consider it bricked and will probably try to use the guarantee.

[XFR]

Were you able to reflash via usb during the short interval before it power cycles ?

Previous version 3.82.01.16 was working great but I was not able to find it.

[BeemerBiker]

If you have warranty then

How to contact an HP agent:
Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

else try this

https://www.youtube.com/watch?v=IvN7hQMA9Es&ab_channel=zamilprintercenter

if no other recourse then

Click here for: Rights in the UK
Click here for: Rights in USA

[XFR]

I appreciate your help and guidance. Thank you for that.

I'll give it a try with my local retailer, the one I bought from this toxic device  less than a year ago.

If it works, then I'll immediately sell the new one. If not I'll put this one in a dumpster, I will lose no more time with HP or its representatives.

In any case I'll go back to Brother, far more reliable and far lower TCO in my opinion.

Same for my customers.

[AccoBo]

I just updated the firmware in the same printer and mine also crashed exactly like yours. The firmware is obviously damaged at this point. I updated the firmware firstly because HP had been recommending it to me for months, and secondly because the EWS (the printer's web interface) had always been ‘buggy’, 90% of the screens were simply missing. The printer is no longer under warranty, now it's rubbish, I don't think I've ever had a worse printer on my hands. Is this really the quality of HP products these days? Simply ‘you updated your printer with our official firmware and it doesn't work anymore? Well, if it's no longer under warranty, that's your business'.