HP Color LaserJet Printer showing as OTHER DEVICE and not as a Printer

[bgperez]

I have an older printer HP Color LaserJet 3550 Pinter

Connecting to My HP Windows 10 Model 23-q114

I downloaded the Driver[edit]

for the most current drivers.

The 3550 is showing in "other devices" but NOT as a printer.

When attempting to print - my 3550 is not an option.

Please help..

[The_Fossette]

@bgperez

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues installing the printer on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

What is the exact model for your printer?

Meanwhile, I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[bgperez]

Hello and Good Morning,

  My HP computer model is  or Device name: DESKTOP-F9NP4HR

But I thought the Model was the 23-q114

I could not locate where it actually states model #.

I am going to see if I can try your suggestions.  I will keep you posted. Thanks'

Bgperez

[bgperez]

Hello again,

  I followed the steps as instructed.  I deleted the HP-eprint driver.

selected the link provided for the printer driver .

Entered the required info. description of my HP Printer - HP Color LaserJet 3550

Selected the link to download under DRIVER

( I did NOT download any of the Firmware )

However; during the installation process - the green bar to show the installation progress - it doesn't complete.. It only shows the completion bar going to about a 1/3 of the way.  So it would appear to me that it DID NOT install completely.'

On the upside of this - I can now see the HP Color LaserJet Printer listed under PRINTER  and NOT under OTHER DEVICES.

When I do view the printer and left click - the description under it states DRIVER NOT AVAILABLE.

Please advise

Thanks

[The_Fossette]

@bgperez

Follow the below steps and check if it helps.

Press the Windows key + R on the keyboard to bring up the run menu.

Type %temp% in the run field, and click OK.

Look for, and open the folder starting with 7z (Example: 7zS2356)

Open folder Util

Open folder CCC

Run the uninstall_ L4.bat

When the uninstall has completed restart the computer

Press the Windows key + R on the keyboard to bring up the run menu.

Type %programfiles% in the run field and click OK.

Delete any HP/Hewlett Packard folders.

Then download and install the printer and check.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[bgperez]

Hello Fossette,

 I have located the 7z folder  - which I have several but upon opening them - None of the folders has a UTIL folder.

It would also appear that I have all the drivers but the Windows 10 hp computer WILL NOT  list my HP Color Laser Jet Printer 3550 as a PRINTER.

It appears that it should work but I cannot print using it.  Any ideas?

Thanks

[Raj1788]

@bgperez

I appreciate all your time and efforts, you have tried most of the steps that could have resolved the issue.

I would personally suggest you contact our HP Support. 

Click here: www.hp.com/contacthp

Keep me posted on further assistance. I hope that helps! 

Have a great day ahead!