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Locked

‎12-20-2022 12:56 PM

HP Recommended

I appreciate your position, but also appreciate that my printer is already a brick. I mean.. I can browse to it and look at the lovely stats of how many pages it's scanned or printed, and how much toner it has.. but that's all

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‎12-20-2022 02:05 PM - last edited on ‎12-20-2022 02:08 PM by Retired

HP Recommended

HEY ANAND_ANDY
Where is the fix?  This is ridiculous.  We have an office with just about one of these on each users desk.  We need an update. In addition, HP will be removed from our offices and changed to a better-supported product. 

 

WHY is NO HP REP COMMENTING ON THESE THREADS?

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‎12-20-2022 02:46 PM

HP Recommended

I suggest you contact HP Tech. I posted the number but THEY blocked it. Go through the HP Support Assistance

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‎12-20-2022 02:50 PM

HP Recommended

@StreekyD1 thanks man. they don't appear to take phone contact here (in New Zealand).. I've tried repeatedly. it's actually turned into a bit of a clown show for support here. they require a whatsapp call instead, and then whatsapp says it's not a valid number. so I did raise a ticket with their support portal. zero response at all, and it's been weeks.

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‎12-20-2022 02:53 PM - edited ‎12-20-2022 02:54 PM

HP Recommended

My suggestion is to call Office Max or Staples or someone that does printer repair and ask for help and a phone number that works from your locale.

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‎01-05-2023 01:00 AM

HP Recommended

Hi I have the same problem with my printer, may you send me resolution to resolve the issue? thank you

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‎01-20-2023 12:16 PM

HP Recommended

I am having the same problem. Please let me know who to contact to get this problem resolved. Thank you

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‎02-17-2023 11:42 AM

HP Recommended

I need help with this same issue! Nothing I do seems to work 😞

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‎02-20-2023 12:30 PM

HP Recommended

It would be nice for HP to actually do something considering they are the ones who broke our printers with faulty firmware. At my company we've had to replace 10 of these printers because the firmware update bricked them. I was holding out replacing them hoping HP would release a fix or even just a release something explaining what happened and why, but I've started buying Brother laser printers to replace them. Unless they get their act together, this company will never buy an HP printer again.

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‎03-27-2023 02:59 AM

HP Recommended

i have same problem please help me to solve it

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