HP Deskjet 2542 can not load and can not connect

[Anne581]

I can not set this up I have tried downloading drivers and still can not set up.

PLEASE HELP ME, I am not good with all this.

[asmita6658]

@Anne581

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the connectivity. 

Don’t worry, I’m here to help! To better assist you - Are you trying to connect the printer using a USB or on a Wi-Fi network? 

While you respond to that, let's try these steps -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here. Connect a USB when prompted to.

You may also refer to the documents below -

USB Printer Setup

To convert USB to Wireless, refer to this document.

Hope this helps!

Let me know how that goes.

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Have a great day ahead 🙂