HP Deskjet 2652 not printing correctly when new

[KeithRev]

I got a HP Deskjet 2652 free with a laptop a few years back. We never used it as our Canon Pixma was fine. The Canon Pixma stopped printing so I thought I would use the Deskjet 2652 but after setting it up and using HP Smart it just doesnt print right. I have aligned print heads and done the cleaning utility but still no good. I thought it was just black ink to start off with but the print quality report has a few faint colour boxes on and thats it. Unfortunately the warranty expired in 2019 but it is all new including new print cartridges.

Any ideas of help or suggestions appreciated.

[sandytechy20]

@KeithRev

Welcome to the HP support community

I understand that you are getting print quality issues, I am glad to assist you.

Manually clean the area around the ink nozzles

• Gather the following materials:
• A clean, lint-free cloth or a clean, dry cotton swab
• Distilled or bottled water

•   CAUTION: Do not use tap water because it might contain contaminants that can damage the printhead.

• Open the ink cartridge access door.
• The carriage moves to the center of the printer.
• Figure : Opening the ink cartridge access door
• 
• Wait until the printer is idle and silent before you continue.
• Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.
• Figure : Removing the ink cartridge
• 

•   CAUTION: Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

• Hold the ink cartridge by its sides.
• Figure : Holding the ink cartridge by its sides
• 
• Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
• Clean the face and edges around the ink nozzle with the cloth or swab.

•   CAUTION: Do not clean the ink nozzle plate.
• 

1. Nozzle plate - Do not clean
2. Area surrounding ink nozzle - Do clean
3. Ink cartridge contacts - Do not clean

• Wait 10 minutes for the cleaned area to dry before you continue.
• Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
• Figure : Snapping the ink cartridge into place
• 
• Repeat these steps to clean around the nozzles on the other ink cartridge.
• Close the ink cartridge access door.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.