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‎08-06-2022 07:20 AM

HP Recommended
Operating System: iOS

My printer is on my local wifi network and prints from android and Windows. However, the HP smart app on my iPads won’t ‘find’ this printer. It was OK until a week or so ago.
Tried inputting IP address without success.

Tried all the suggestions, but none really cover this issue.

Tried Switching off and on of various things has no effect.

Printer definitely on network, as other non-ios devices are connected to it and work.

Would welcome some ideas, please.

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2022 08:41 AM

HP Recommended

I can report that the HPsmart update to 9.5 a few days ago has solved the issue.

 

View solution in original post

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13 REPLIES 13

‎08-09-2022 11:57 AM - edited ‎08-09-2022 11:57 AM

HP Recommended

@Devonpaul

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

What's the version of HP Smart App installed?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎08-09-2022 01:08 PM

HP Recommended

Hi Betty,

Thank you for picking this one up.

The version is 9.4.

Regards.

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‎08-18-2022 11:36 AM

HP Recommended

Ten days ago I answered your request as above, and now ask if there is anyting to tell me about resolving this issue?

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‎08-22-2022 05:19 AM

HP Recommended

Did you try to uninstall and reinstall the HP Smart App?


I am an HP Employee

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‎08-22-2022 05:26 AM

HP Recommended

Yes I did...quite a few times!!

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‎08-24-2022 02:24 AM

HP Recommended

check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.


I am an HP Employee

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‎08-24-2022 10:26 AM

HP Recommended

I’m lost…I have no idea what you’re talking about!!

Please can you provide a VERY simple step by step process to solve this issue.

 

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‎08-31-2022 09:45 AM

HP Recommended

Please ask the written sentences to your Internet Service provider and let us know 🙂


I am an HP Employee

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‎08-31-2022 01:43 PM

HP Recommended

I will try.

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