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‎06-17-2025 07:18 AM

HP Recommended
Product: HP Deskjet F380 All-in-One Printer
Operating System: Microsoft Windows 11

Good Morning,  I have an old Deskjet F380 that I want to print to via USB but cannot seem to get it connect.  I have the driver downloaded and when I send the test page it just sits in the Queue.  I have it checked as my default and tried unplugging and restarting.  Any Suggestions?

1 REPLY 1

‎06-18-2025 07:09 AM

HP Recommended

Hi @Melody2025,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer's connectivity!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Verify USB Connection

  • Ensure the USB cable is securely connected to both the printer and the computer.
  • Try using a different USB cable to rule out any cable issues.
  • Connect the USB cable to another USB port on your computer.

Restart Print Spooler Service

  1. Open Services:
    • Press Windows + R to open the Run dialog.
    • Type services.msc and press Enter.
  2. Restart Print Spooler:
    • Locate the "Print Spooler" service in the list.
    • Right-click on it and select Restart.

Reinstall Printer Driver

  1. Uninstall Old Driver:
    • Open Control Panel.
    • Go to Devices and Printers.
    • Right-click on the F380 printer and select Remove device.
    • Follow prompts to uninstall the driver.
  2. Reinstall Driver:
    • Download the latest driver for HP Deskjet F380 from the HP Support website.
    • Follow the installation instructions and reconnect the printer via USB when prompted.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

 

Check for Windows Updates

  • Ensure your operating system is up to date. Sometimes, missing system updates can cause compatibility issues.
  1. Go to Settings > Update & Security.
  2. Click on Check for updates.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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