HP ENVY 5000 black ink does not print.

[Cali1996]

Noticed my printer was printing the colors except blank ink. These is what i have done to try to fix the problem. 

-Reset printing system. 

-Added it once again,

though at first had a problem finding the printer name in the "USE" section.(was able to fix that).Problem continued. 

-Utility Disk Repair

-Clean Printheads, over and over, even with lint free rag. 

-updated my mac from mac os x to mac os catalina

-even bought a new black ink.

Although when replacing it, a new error message appears (Cartridge Problem).  So i put the old one back and that message does not appear no more. 

printer has been on idle 

any other options i can do? or time for a new printer, again

[Mans]

@Cali1996 

Hello,

Please update the printer firmware as follows (network printer only):

1. From the printer's front panel display, touch the Wireless icon () to retrieve the printer's IP address.
2. Launch a web page, then type this address in the address bar and press Enter. The printer's Web interface opens.
3. Click Tools tab, and then develop Printer Updates, and then Firmware Updates.
4. Click the Check Now button to install the latest firmware update.

Then with the new ink cartridge, remove the ink cartridges and reset the printer can solve the error.

1. Turn on the printer.
2. Before continuing, wait until the printer is idle and silent.
3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
4. Remove the ink cartridges of the printer.
5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord into the outlet.

   NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.

8. Reconnect the power cord to the back of the printer.
9. Turn on the printer, if it does not automatically make it.
   It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
11. Reinsert the ink cartridge, and then close the access door to the cartridges.
12. Print a calibration page, if prompted.
13. If you disconnected the USB cable, reconnect it to the back of the product.
14. Try to print.

Don't hesitate to contact us in case of need.

Best regards,