HP ENVY 5530 no option to print both sides after Windows 11 update

[beccapb]

My laptop is HP - after updating to Windows 11 and checking for updates for my laptop and ENVY 5330 Aio printer (and adding HP Smart app) there is no option on any print screen to print on both sides of paper.  I tried to find a solution via Print Doctor, HP Smart troubleshooting, HP Support site and I cannot find anything.  When I click to print the popup comes up and looks correct with the exception of the both sides option.  When I click to use the older print screen there is no both sides option on the regular basic settings screen or advanced settings.  I haven't found an update needed for my laptop.  The printer prints fine and I use it with WiFi.  I just cannot print on both sides - I just can't bring myself to burn through paper only using one side and it is important to me to be responsible for sustainability in our environment.  Help, please!  Thanks in advance 🙂

[Dragon-Fur · Accepted solution]

@beccapb 

Welcome to the HP Community.

First check:

Duplex feature installed? (Model Dependent)

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printer Properties > tab Device Settings

Beneath Installable Options > Automatic Duplexing Unit > Select / Verify Installed > OK

Next...

Try the "Offline" version of the doctor.

Resource – Choose the right doctor for the job

Open Website - "Regular Doctor

HP Print and Scan Doctor for Windows

Click the green Download Now option / box

Wait!

If the problem / issue is one or more of

• Printer is Offline
• Cannot print in Color
• Duplex printing has disappeared
• Installation continues to fail

Try this “Offline” Doctor version:

https://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

After the doctor runs, Restart the computer and log in.

Doctor will finish any necessary setups.

NOTES – The “Offline” doctor

As a result of repairing issues,

Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.

If there are two printers in Devices and Printers,

If one of them does not work,

Try sending your job to the “Copy 1” named printer.

Later

If you want / need to rename the “Copy 1” printer:

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer name > Printer Properties > Tab General >

In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)

Click Apply / OK to save change

NOTE:  The name change may take a bit of time (a few minutes), else Restart the computer and log in.

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5530 e-All-in-One Printer series 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[beccapb]

Thank you, Dragon-Fur!  I did not know about the offline doctor.  I followed your directions and that solved the issue.  In addition, thank you for all of the information in your post.  I know I will refer back to it if I have any future issues and I am sure it is very helpful for other HP users.

[Dragon-Fur]

@beccapb 

You are most welcome.

Happy Printing!

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"