HP Easy Start Driver won't install on IMac

[tedgri1]

When In try to install the driver HP Easy Start, the install circle spins indefinitely but the driver never installs.

I have a 2nd problem where my printer is on a network at home but my computer or other devices can't print because the can't find the printer. This is a recent problem.

[Kumar0307]

Hi @tedgri1

Welcome to the HP Support Community. I'd be happy to assist you.

Check the connectivity between the printer and the MAC

Restart the wireless router, the printer, and the MAC

• Make sure the printer and the MAC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Check for software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

On the printer, go to Setup > Printer maintenance > Update the printer > Check now

HP Officejet 8610 printer is AirPrint compatible. Install the printer using the AirPrint driver

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Hope this helps! Keep me posted. 

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