HP Easy Start stuck at "Loading HP account" - how to fix?

[cristefania]

I'm trying to install HP Easy Start; it cannot connect/load  to HP account.

How can i fix that?

[Max3Aj]

@cristefania, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If HP Easy Start is getting stuck at "Loading HP account" during setup on your HP ENVY Inspire 7924e All-in-One Printer with Windows 11, here are several steps you can try to resolve the issue:

Check Internet Connection

• Ensure your PC has a stable internet connection.
• Avoid using VPNs or proxies during installation.

Run HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor.
• This tool can automatically detect and fix many common setup issues.

Temporarily Disable Antivirus/Firewall

• Sometimes security software can block HP Easy Start from connecting to HP servers.
• Temporarily disable your antivirus and firewall, then try running the installer again.

Use HP Smart App Instead

• Download the HP Smart app from the Microsoft Store.
• It often provides a smoother setup experience and may bypass the issue entirely.

Try a Clean Reinstall

• Uninstall HP Easy Start and any HP printer software from your system.
• Restart your PC.
• Download the latest version of HP Easy Start from the official HP website.
• Run the installer as Administrator (right-click > Run as Administrator).

Create/Sign in to HP Account via Browser

• Go to HP Account Portal and sign in or create an account.
• Then retry the setup in HP Easy Start — sometimes pre-authenticating helps.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support