HP Easy Start will not recognize my USB connection or install HP Director n my iMac

[Keaweehu]

I tried to install HP M426dfw but scanner would not work, no access to HP Director. Could not connect USB between iMac and HP printer. Returned it, bought HP M26nw. Would not recognize USB . But could print from iMac to HPM26! Only way to scan was via 

[sandytechy20 · Accepted solution]

@Keaweehu

Welcome to the HP Forums. I would be happy to help you with your HP Laserjet Pro MFP M26nw printer. I understand that you are getting USB scanner connection issue and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Restart the computer and printer.

Check the USB connection.

Remove and re-add the printer to the Mac.

1. Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

   Figure : Example of the Printers & Scanners window

   

2. Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not.

   • If your printer is listed, remove and re-add the printer to confirm communication and that the correct driver is used. Click the name of your printer, click the minus sign , then delete the printer. Once the printer is removed, click the plus sign , click Add Printer or Scanner, click the name of your printer, then continue with the remaining steps.

   • If your printer is not listed, click the plus sign , click Add Printer or Scanner, click the name of your printer, then continue with the remaining steps.

3. Click the Use or Print Using box, then select the name of your printer in the pop-up menu.

   Figure : Select the name of your printer in the Use menu

   

4. Click Add to add the printer to the list.

5. Close the System Preferences window.

6. Try to scan.

Uninstall the printer driver and software.

Click here and refer the document to perform the above steps.

Let me know if that helps.

Cheers.

[Keaweehu]

Returned HP 26 and bought HP 227fdw. Written HP manual is wrong. Followed software instructions and all hooked up. No HP Director any more, it's now called HP Easy Scan. Discovered this new printer will not allow removal of cartridge until it is empty - so have a new one on hand immediately. Same with "image drum." Mahalo for your help, Sandy.