HP Envy 4527 - cutting off printing

[vernon7]

The printer was set up with no problems and was working fine.  For some reason it has started cutting off the printing on the page.  When I go in to word the page set up keeps defaulting to A4 borderless.  This does not seem to be just a problem in word or on my Mac as it happens no matter what computer I print from.  I have tried deleting the software from my mac and reinstalling it but now it will not find my printer when I try to reinstall. 

[DavidSMP · Accepted solution]

@vernon7,

Thanks for stopping by the HP Support Forums.  After reading your post I see that you need assistance regarding issues with printing as a portion of it is cut off and now the printer is not found. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this occur after a software or OS update?

For now, try these steps:

First, perform a hard reset on the printer from this link: http://hp.care/2FVJMpr (Step 1: Reset the printer) follow instructions as mentioned in step 1 only.

Then please update the printer’s firmware by following instructions from this link: http://hp.care/2rHKwDD

Then perform these steps from this link: http://hp.care/2FVJOh3 (HP Printers - Printer is Offline (Mac)

• Step 1: Check connection between the printer and the Mac (connectivity)
• Step 2: Reset the printer
• Step 3: Remove multiple printers from the printer list
• Step 4: Delete the existing print queue and add the printer.
• Now check for issue resolution by printing photos.
• If the issue persists, then Reset the mac printing system which his step 5 and add the printer and check again if the issue gets fixed.

Please note that this printer does not support Apple AirPrint according to this document: http://hp.care/2INcKG0 (HP Printers - Mobile Printing Solutions Compatible with HP Printers)

 This should fix the issue. There is an associated video also on how to reset the Mac printing system.

For further assistance please check the printer settings from this link: http://hp.care/2IIv7ff (HP Printers - Print Driver Settings Guide (Mac) and check instructions under the option “Layout and formatting settings”This should do the trick for you.

Also perform all the relevant steps from this link: http://hp.care/2G3TSka (HP Printers - 'Paper Mismatch' Error (Mac)

Now check for issue resolution. If it continues, then perform the relevant steps from this link:http://hp.care/2DrQwWX (HP Printers - Fixing Print Quality Problems)

• Step 1: Use genuine HP ink cartridges
• Step 3: Make sure you are using the appropriate paper for your print job
• Step 4: Check the print settings
• Step 5: Check the estimated ink levels
• Step 6: Replace any low or empty ink cartridges
• Step 7: Print a Print Quality Diagnostic report
• Step 8: Examine the color blocks for defects
• Step 9: Clean the ink cartridges
• Step 10: Examine the alignment lines and green color block for defects
• Step 11: Align the printer
• Step 12: Manually clean the area around the ink nozzles
• Step 13: Check the ink cartridge warranty
• Step 14: Replace the problem ink cartridge
• Step 15: Service the printer

Now check if it gets fixed.

If the issue persists, then there is more to it than meets the eye. Please contact HP phone support for further assistance as there is more to it than meets the eye and a one to one interaction with them in real time will keep you in good stead.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2moMFSc 

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Good Luck and keep me posted.

lease perform all these steps patiently as it is critical to resolving the issue. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[vernon7]

Hi thanks for your help.  I think this has now worked.  I am able to print and it does not cut off the edges of the printing.  However, when I print from my Imac it seems to be connecting to the printer as a 'shared network printer' from my laptop.  Does that make sense? I still cannot reinstall the software on my imac.  Not sure if this is important? Does this mean I can only print from here if my laptop is on and connected to the network?

Thanks for your help.

[DavidSMP]

@vernon7,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

Please follow the steps to reset the Mac printing system and add the printer. This should work on your iMac

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂