HP Envy 5540 Won't Print in Color since install of Photoshop

[trhoads]

I have an HP Envy 5540 and have never had any issues printing in color.  In the last few days I installed adobe photoshop and when trying to print from it or any other program now, it won't print in color.  When I go into the printer preferences color is not an option either.  I tried to uninstall and reinstall the driver but the color options do not appear and I only get black and white.  This is now affecting my other programs too in Word, Paint Shop Pro, etc.  none of them in printer properties have the option to select color.  I've also attached the message I received in Photoshop.

A final note, I did add the HP EPrint Jet Advantage and that does print in color but don't want it setup that way.  Any assistance would be greatly appreciated.

[Riddle_Decipher]

@trhoads Greetings from the HP Community!

Here's all you need to know about finding the color options for your printer:

Launch the HP print driver window from common Windows applications and learn how to navigate the different tabs and menus.

1. Open the document or photo on your computer, click File or the menu icon , then click Print.

   A Print or Print Pictures window or pane opens with general print job settings, including the menu to select the printer you want to print to.

2. Open Document Properties or Printing Preferences from the main print window or pane to access the HP print driver settings. The button or link name varies depending on the app you are printing from.

   • Microsoft Word: Click Printer Properties

   • Paint and WordPad: Click Preferences

   • Windows Photo Viewer: Click Options... in the lower right corner of the screen, then click Printer Properties... in the Print Settings window

   • Adobe PDF Reader: Click Properties

3. To view the different settings, click the tabs along the top of the window. To access more settings, click the Advanced button that is often located on the Layout tab.

   Figure : Example of a printer Document Properties window

   

4. If a Printing Shortcut tab is available, click it to use shortcuts that already have essential settings already selected for common print job types. You may also create your own custom shortcut for future print jobs.

Select Color or Black & White on the Paper/Quality tab

• On the Color or Features tab, or in Advanced Options, click the menu next to Print in Grayscale and select Off for color prints, High Quality Grayscale, or Black Ink Only
• Under Printer Features on the Advanced tab

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