HP Envy 5540 color printing

[Iris77]

Hi there,

I've got a problem with color printing. Everything I print is in black and white even when it is a collared page.

I've got new HP cartridge, black and colored.

If I click under the button "print" there is know here I can find the settings to change printing setting in black/colored.

So far as I now, there is nothing changed and is this a printing problem.

If my computer is searching for problems, he can't find any. And the help page doesn’t help aighter.

Is there anyone who can help me?

Thanx

[sandytechy20]

@Iris77

Thanks for posting. It is a terrific place to find answers and tips! 

I understand that you are unable to change settings to print in color, I will be delighted to assist you here.

However, I will need a few details to provide an accurate solution,

• Did you update the printer driver recently?
• Did you run any updates on your computer, like Windows update?
• Did you try to make a cop and check if that is printing in color?

Meanwhile, follow the below steps to fix this issue.

Update the printer firmware

Here is the link for HP document with steps to update the printer firmware:- https://support.hp.com/in-en/document/c02919168

If the issue still persists, uninstall the printer driver and reinstall it.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again

Download and install full feature driver for the printer:

Here is the direct link to download the driver:  https://ftp.hp.com/pub/softlib/software13/COL61235/mp-147821-1/EN5540_Full_WebPack_1119.exe

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help.
Take care and have a blessed week ahead.

Lete me know how it goes.

Cheers.

[Iris77 · Accepted solution]

Dear Sandytechy20,

Thank you for responding.

Yesterday I called the helpdesk and we found out that the problem was the Windows updat 10 pro.

They deleted everything from HP and reinstalled the program.

The printer is working again.

The problem is resolved.

Sheers.

[Jeet_singh]

@Iris77,

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service.

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,